Bishwajeet Jha

Experience

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  Jaro education

  Jan 2013 - Oct 2014

  Assistant Manager

  • Headed a team of 16 executives and was responsible for their targets• Worked for the Market capture and share increment for Jaro Education• Assigned with Handling sales within the scope of assigned region and territory• Conducted surveys for penetrating the market in order to get more clients.• Interacting with customers and resolving their queries to ensure satisfaction• Fixing meeting with clients and converting them while assisting in after sales service

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  Ola

  May 2015 - Dec 2016

  -Planning and building short-term and long-term supply for the city across products.-Taking care of Quality for PRIME segments.- Supply Marketing- Root Cause Analysis- Leading Quality Call - Process improvement in terms of Quality.- Creating SOP’s to make the process streamline. - Optimizing fleet by seeing the volume- Making sure that all the SLA,CPT and IRDR are getting meet.- Giving quality idea to improve the quality of the fleet.- Help in launching various R&R programs- Part of a Cross Functional team -Heading a team of 26 members & weekly achievements of 100 percent targets by team-Driving capital efficacy by reducing asset NPAs, reducing risks, improvising parameters-Keeping a watch on the competitive landscape and adapting pricing, business model -Managing metrics to monitor the supply side of business and balance inventory growth -Responsible for hiring and managing a team that will consistently achieve targets Show less Launched Ola Store Operations and was responsible for Seller Operations.Formulating the fulfillment/Operation strategy for City operations/Expansions/Area mapping.Last mile Delivery/First Mile Delivery, Core Transport operations, Delivery Management.Increased organic demand by improving Customer Expectations through OperationsInventory update of Tied up merchants- Ensuring top selling SKU’s always live on appImplemented on alternate means of delivery to improve unit economicsWorked closely with CRM team to enhance customer service (primarily focusing on providing clarity/update on their orders)Deliverer's Application Implementation to build a scalable system Input to Product Team- On development of Shopper’s & deliverer’s AppWorking closely with marketing team to increase the ratio of repeat customersTeam Building - from single digit no. to more than 150+Reduction in partially fulfilled ordersCity Launch - HyderabadIncrease in Market place revenue, Inventory planning, Inventory Decisions.Managing the accounts/procurement of fulfillment centers/StationsCollaborating with Merchant for clean fulfillment. Zone Analysis, Area Mapping, Planning.Ensuring proper collaboration among multiple delivery fulfillment centers/operations.Managing a distributed team/Training/Development.Preparation of delivery and inventory reports, Tech associations.Process setting, Process Management, Process Enhancement. Hiring, SOP Definitions.Team Handling, Roster Management, Vendor Analysis and Order fill rate analysis.P&L, GMV Report analysis and GAP Analysis.Meeting the company’s performance expectations and ensuring timely reporting & invoicing. Show less

  • Sourcing Manager

    Jan 2016 - Dec 2016

  • Assistant Manager

    May 2015 - Jan 2016
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  Jugnoo

  Jan 2017 - May 2017

  City Manager

  To handle the entire city operations for jugnoo, launch different verticals of business and responsible for ROI

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  Amazon

  May 2017 - Feb 2019

  Program Manager
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  Flipkart

  Feb 2019 - Aug 2021

  • Senior Manager - IPC

    Feb 2021 - Aug 2021

  • Manager-IPC

    Feb 2019 - Feb 2021
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  Udaan.com

  Aug 2021 - Aug 2022

  Associate Director- FMCG & Food ( Staples) _ Inventory Planning, Instock & Procurement operations

  ding Proc to Pay operations and Control Tower for FMCG, Staples and Pharma business in Udaan. Responsible for Inventory design, planning & Instock management for FMCG Business at Udaan (India’s biggest B2B marketplace) leading portfolio of INR 25 billion + & 25000+ SKU portfolio Built org. structure for Instock design & management for Inventory Planning & Inventory operations & built 24 members team in 3 months to drive FMCG scale of 5000 Cr. GMV annually  Built Service level design targets & inventory policy to maximize GMV in lower working capital Managing and reviewing 3PL key metrics indicating growth and challenges  Improved FMCG availability on platform from 67% to 82% via ARS & Inventory aggregation Leading cost planning and 3P planning charter  Leading the Vendor Portal product design & implementation with FMCG vendors in India  Vendor Management: Managing a portfolio of 90+ Vendors Managing accounts of more than 90 vendors with annual turnover of INR 25billion Show less

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  Reliance Retail

  Sept 2022 - now

  Assistant General Manager