Deep Enrich
Achraf Marbati
Call Center Operator
174 followers
Casablanca-Settat, Morocco
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About me
Information Technology Consultant
Education
Specialized Institute Of Applied Technology
2007 - 2009Selling Skills and Sales Operations
Experience
Résolution Call
Jun 2010 - Mar 2011Call Center Operator
Telecom Academ
Mar 2011 - Apr 2014Call Center Assistant
INTELCIA
Jan 2014 - Jan 2016Call Center Customer Service RepresentativeOlstore
Jan 2016 - Jan 2017Associate Founder
Sitel
Oct 2018 - Apr 2019Technical Customer Support RepresentativeFreelance
Jun 2020 - Apr 2021Support technique informatique
Dell Technologies
Apr 2021 - Sept 2023Technical Support Senior Technician
Olstore
Oct 2024 - nowInformation Technology ConsultantI manage the digital and cybersecurity aspects. My role includes analyzing needs and providing the technical and commercial elements necessary to achieve the objectives defined with our clients.
Licenses & Certifications
- View certificate
Google IT Support Specialization
Coursera Course CertificatesMar 2021
- View certificate
Google IT Automation with Python Specialization
Coursera Course CertificatesJun 2020 - View certificate
Cybersecurity Fundamentals
IBMApr 2021 
Networking Essentials
Cisco Networking AcademyJan 2021- View certificate
Introduction to Cybersecurity
CiscoJan 2021
Languages
- frFrench
- arArabic
- enEnglish
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