Gabriel Raiol

Experience

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  UTIC - Empresa de Tecnologia e Comunicação

  Mar 2017 - May 2017

  Trainee

  • Received training in web development and styling using JS, HTML and CSS, and also on the application of UX Design to products;• Worked in the marketing team, following the agile SCRUM model workflow.

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  Conselho Regional de Corretores de Imóveis - CRECI / PA

  May 2017 - Mar 2019

  IT Intern

  • Provided technology consulting to the organization's leadership under the guidance of my supervisor;• Maintained the network and access policies for the server and provided continuous helpdesk support to users;• Survey and bidding for hardware upon approval by the board of directors for updating its technology park.

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  RR Refrigeração Comercial e Industrial

  Aug 2019 - Feb 2021

  IT Intern

  • Provided maintenance and support for IT operations and assisted company users at levels N1 and N2, following SLA, and handled tasks within the company's contracted ERP system;• During the pandemic, configured VPN access on the laptops used for remote work, ensuring continued access to the company's ERP system, and monitored network and resource usage on these machines.

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  Órbita Tecnologia

  Sept 2021 - Dec 2022

  Systems Analyst

  • Tech Lead of the electronic health record system implementation in the brazilian municipality, Barcarena-PA, including requirements gathering, cloud server environment configuration, and user Support;• Part of the team responsible for the digital transformation process in the same municipality at the Department of Revenue, implementing a web portal with external API integrations such as Google DialogFlow Chatbot, Pipefy for request management, and Google Firebase for user database control. Show less

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  Grupo Mônaco

  Feb 2024 - now

  Systems Support Analyst

  • Provides support for the company's internal systems and ERP, performing process analysis, flow correction, permissions, and registrations.• Works on the implementation of external applications, gathering requirements and designing solutions for the company's internal development team.• Oracle PL/SQL Database for querying and update data and parameters.