Christine C.

Experience

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  McDonald's

  May 1995 - Jun 1997

  Manager

  Rookie Manager of the Year award 1995Completed Intermediate Operations Course (IOC) in 1997

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  Mountrath Service Station

  Jan 2004 - Jun 2006

  Bookkeeper and Customer Service

  Busy rural petrol station containing a lunch bar/deli, Wimpy Burgers, Lavazza coffee, convenience store and bakery.

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  Inspired Crafts Ireland

  Feb 2006 - Dec 2008

  Business Owner

  Developed a profitable shop-front and online business with a loyal customer base throughout Ireland.Taught paper-craft classes to groups of all ages including classes for local clubs, week-long school holiday classes, and parent and toddler classes.Created the annual CraftZone weekend craft event at a local hotel which incorporated classes by local and international teachers, a shopping hall, and gala dinner. This required 8-months of planning and negotiating with key stakeholders which resulted in attendance doubling by the second year.Designed store floorplan to maximise space and created themed areas which increased add-on sales.Designed own business templates using Microsoft Office and Microsoft Excel which were used for all correspondence, marketing, and accounting thereby reducing costs. Show less

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  Pet Magic

  Jun 2009 - Oct 2009

  Store Manager
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  Inspired Crafts Australia

  Oct 2009 - Apr 2013

  Owner

  Built a successful specialty craft supply business through development of brand and advertising campaigns which resulted in increased sales.Demonstrated products such as electronic cutting machines, increasing sales of the machines and supporting products.Taught paper-craft classes to people of all ages and abilities, adapting techniques to suit the audience, resulting in a waitlist for my classes.Mentored class teachers in adapting their designs to suit a classroom setting and budget which ensured profitable classes which ran smoothly.Co-ordinated multiple class teachers each quarter to create a class schedule which appealed to customers and promoted current stock, resulting in classes which were often fully booked.Designed and made custom wedding invitations through collaboration with key members of the wedding party ensuring the wishes of the engaged couple remained at the forefront, thereby diffusing potential conflict.Implemented a rewards system to track customer sales and maintained a database of over 2,000 customers which increased customer loyalty. Show less

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  Summit Homes Group

  Jan 2013 - Jul 2013

  New Home Sales Consultant

  Listened to clients' needs and recommended house design options which served their requirements while ensuring compliance with relevant National Building Codes, Local Council requirements, and Estate guidelines.Completed Beginner ArchiCad course with 90.6% grade allowing me to draw and cost design changes, reducing waiting times for my clients and increasing sales.As a sub-contractor I was responsible for managing my schedule, balancing my work-load, and communicating with clients in a fast-paced environment. Show less

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  Coles

  Oct 2013 - Jan 2014

  Bakery Assistant

  Offered a position in their Management Training Program however I was beginning to consider career changes and chose to move on.

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  Pine Timber Products

  Jan 2014 - Jul 2014

  Administration Manager

  Attained proficiency in specialised TIMMS software resulting in an improved procedure for invoicing complex builder's roof lots.Overhauled stock management system through utilisation of additional TIMMS features which reduced stock losses.Compiled and maintained the "In Transit List" which allowed the sales team to pre-sell incoming products thereby increasing stock turnover rate.Designed a "Profile Book" utilising Microsoft PowerPoint, including detailed specifications for each product, which enabled the sales team to readily answer customer enquiries and secure the sale.Collated information required to reconcile the "Cash Sale" account which enabled me to address outstanding debts and reduce debt write-offs by 95%. Show less

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  Sawyer's Apiaries

  Jul 2014 - Feb 2018

  Office and Distribution Manager

  Designed and implemented streamlined warehouse operations which reduced labour costs and increased efficiency.Prepared quarterly financial statements for accountant using a complex Microsoft Excel spreadsheet which reduced accounting fees.Managed all business operations when requested allowing the owner to holiday for up to 2-months at a time.

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  Armadale Hospital

  Jan 2016 - Jan 2016

  Student Placement

  One-week student placement prior to starting 2nd year of study (38 hours)Documented home visits under guidance of occupational therapist prior to patient discharge.Assisted with facilitation of gross motor skills group and documented session.Completed and documented functional assessments with therapy assistant, such as meal preparation and showering.Attended family meeting with inter-professional team to review discharge plan.Reviewed hospital policies and guidelines relevant to rehabilitation ward and discharge planning.Attended training session on Pressure Injury Prevention Audits. Show less

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  Nulsen Disability Services

  Feb 2016 - Jun 2016

  Student Placement

  Service Learning Placement (30 hours)Developed rapport and built a relationship with a client living in a residential group home for people with a disability.Advocated for client to participate in activities they enjoy. This resulted in outings to a local café within easy access of their home.

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  Directions Disability Support Services

  Apr 2018 - Jun 2018

  Student Placement

  Final Year Fieldwork Placement (270 hours)• Created group programs in cooking and social skills for people with a disability to support independence and inclusion in the community.• Implemented the BOOST-A program at a high school with students deemed educationally at risk to support them in planning for their future transition into the workforce.• Developed rapport and built a relationship with a person utilising NDIS funding and supported him to participate in a weekly gym workout and socialise in the community. Show less

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  Curtin Clincs at Cockburn

  Jul 2018 - Aug 2018

  Student Placement

  Final Year Fieldwork Placement (270 hours)• Worked as part of an interprofessional team in a student-led clinic which provides free services to members of the community.• Developed rapport with a person attending the clinic to develop interview skills to support them returning to work after a head injury, which resulted in successful collaboration on interview strategies and ultimately resulted in the person receiving two job offers after being unemployed for over 3-years.• Created promotional material for the clinic advertising occupational therapy services and represented the clinic at a local council function and to a local NDIS provider. Show less

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  Sir Charles Gairdner Hospital

  Oct 2018 - Nov 2018

  Student Placement

  Final Year Fieldwork Placement (270 hours)• Placement within ‘180 Beds’ which covers 180 beds across multiple medical and surgical specialities. In this role, occupational therapists provide assessment and relevant interventions to improve or maintain a patient’s optimal functional capacity and assist in discharge planning.• Assessed patient using SCGH Initial Assessment and completed further assessments in performance of functional transfers and ADLs, cognition (including functional cognitive assessments and MoCA), and falls risks as required.• Consulted family members for collateral when appropriate to ensure a complete picture of the patient was gathered to aid in assessment and intervention.• Applied clinical reasoning to formulate a plan based on the information gathered, and made recommendations for discharge planning, including interventions and education to support discharge home/rehabilitation/placement.• Liaised with the multidisciplinary team to share information and advocated for patients to safeguard their needs. This resulted in the team delaying discharge for one patient by a day so that additional support and equipment could be put in place and a home visit arrange for post discharge. Show less

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  Directions Disability Support Services

  Jan 2019 - Mar 2019

  Support Worker/ Assistant Co-ordinator

  • Established and maintained positive professional relationships with families, support workers and external stakeholders to ensure the very best in person-centred, relationship-based care and support.• Ensured support workers were matched with the individual prior to scheduling, this included arranging family “meet and greets” to introduce new support workers and outline expectations for supports.• Provided education to support workers on strategies and interventions to ensure plans were made in consultation with the individual and support workers were “doing with, and not doing for” the individual they were supporting.• Gathered information and debriefed relevant stakeholders following incidents, including completion of documentation, recommendations for amendments to Positive Behaviour Support (PBS) plans, presentation to PBS panel meetings and education to support workers on how to implement the PBS.• Worked for the first month as a support worker specialising in supporting youth with behaviours of concern prior to promotion to Assistant Coordinator. Show less

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  Silverchain Group

  Mar 2019 - now

  Managed a multidisciplinary team of 16-18 people with backgrounds in occupational therapy, physiotherapy, podiatry, nursing, and therapy assistants, supporting the team through a period of major transition. Provided training to occupational therapists in program processes, funding streams, equipment prescription and home modifications within community aged care as per below. Provided remote support to the occupational therapists in rural WA via drop-in sessions and telehealth to assist with problem solving complex situations. Collaborated with the Quality and Consumer Engagement Team on responses to Aged Care Commission feedback, resulting in positive outcomes for both Silverchain and the client. Support Community Care Mangers and Home Care Package Coordinators with complex clinical clients prior to discharge from hospitals to promote a safe and effective discharge. Contributed to quality improvement projects such as updating documentation to ensure compliance with changes to funding streams. Liaised with external stakeholders to ensure access to subsidised equipment and home modifications in line with the Commonwealth Home Support Guidelines. This resulted in one provider changing their processes to support informed consent. Provided regular leave cover for the Manager, Multidisciplinary Care and represented the manager at meetings to ensure continued operations during leave period. Show less • Maintained the equivalent of three clinical days per week as per the below occupational therapist role with a focus on clients with complex behavioural and social backgrounds.• Managed a team of 8-10 occupational therapists and 2-4 therapy assistants, ensuring the team maintained high clinical standards and achieved KPIs.• Provided training to new staff in occupational therapy program processes and funding streams.• Upskilled new occupational therapists in equipment prescription and home modifications within community aged care.• Member of the internal equipment panel which reviewed applications for higher level equipment prescription.• Created bed rail and spinal brace training videos with Silverchain Group Capability (training department).Presented Allied Health Induction sessions with Home Care Package co-ordinators and completed regular training sessions to highlight the benefits of allied health referrals and to upskill them in the adjustment of basic equipment Show less • Managed caseload across three community-based programs within the allied health portfolio; Hospital Discharge Support (rapid response multi-disciplinary reablement program), CHSP Restorative Care Service (multi-disciplinary reablement program) and CHSP Occupational Therapy.• Completed comprehensive, holistic and functional assessments of clients at admission and as necessary during their period of care to determine appropriate care and interventions to support clients to achieve their identified goals.• Formulated care plans in consultation with the client, carer and/or family to address the client’s needs and implemented interventions to optimise independence. This included care plans for personal care, exercises to build strength and endurance, task modification/simplification and environmental modifications.• Provided recommendations on home modifications and equipment, including submission of documentation to private contractors, TADWA and Indigo Solutions (formerly Independent Living Centre), ensured recommendations met Australian Standards and completed follow-up reviews to ensure recommendations were followed and supported client’s safety and independence.• Actively participated in quality improvement activities including the creation of a reablement training video, pendant alarm process, and audits.• Trained colleagues in the new pendant alarm process, including selecting a suitable alarm and providing client/family pendant alarm training. Created resources to support client training and use of their pendant alarm which empowered clients to live independently in their own homes.• Provided training and supervision to new staff, students and therapy assistants. Show less

  • Manager, Multidisciplinary Care

    Jan 2024 - now

  • Team Lead, Multidisciplinary Care

    Oct 2023 - Jan 2024

  • Allied Health Team Lead

    May 2021 - Oct 2023

  • Occupational Therapist

    Mar 2019 - May 2021
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  Curtin University

  Feb 2023 - now

  Sessional Instructor

  Integrated Gerontology tutorTutored 3rd-year Occupational Therapy students in Integrated Gerontology with a focus on linking theoretical knowledge with practical application. Graded assessments with comprehensive feedback and comments and assessed oral viva examinations.