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Eric Tang

Eric Tang

Concierge Trainee

Followers of Eric Tang464 followers
location of Eric TangHong Kong, Hong Kong SAR

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  • Timeline

  • About me

    Duty Manager at The Ritz-Carlton, Hong Kong

  • Education

    • The Hong Kong Polytechnic University

      2013 - 2017
      Bachelor’s Degree Hotel Management

      Activities and Societies: School of Hotel and Tourism Management Student Ambassador 2013-2014: Higher Diploma in Hotel Management

    • University of Central Florida – Rosen College of Hospitality Management

      2015 - 2015
      Bachelor’s Degree Hospitality Administration/Management GPA 3.8/4.0

      Activities and Societies: Future Theme Park Leaders Association -An one semester study abroad programme at Rosen College of University of Central Florida with the focus of Hospitality Management.

    • St Stephen's College

      2007 - 2013
      HKDSE

  • Experience

    • Shangri-La Group

      Jun 2014 - Aug 2014
      Concierge Trainee

      learnt basics of luxury hotel daily operation.

    • Pentahotel beijing

      Jan 2016 - Jun 2016
      Sales and Marketing & Reservation Trainee

    • Cordis, Hong Kong

      Jul 2017 - Sept 2018
      Senior Guest Service Agent/Rooms Controller

      -Perform reception and cashier duties-Deliver customer service base on brand standard-Conduct up-selling to maximize hotel revenue-Provide training for new joiners-Acting shift in charge during absence of senior colleagueHighest number of guest’s compliments for 3 consecutive months among reception team in Sep-Nov 2017

    • Shangri-La Group

      Sept 2018 - Apr 2024

      • Duty Manager

        Apr 2023 - Apr 2024

      • Service Leader - Front Office

        Oct 2021 - Apr 2023

      • Service Associate - Front Office

        Sept 2018 - Sept 2021

    • The Ritz-Carlton Hotel Company, L.L.C.

      Apr 2024 - now
      Duty Manager

  • Licenses & Certifications

    • Certification in Hotel Industry Analytics (CHIA)

      American Hotel & Lodging Association
      Jan 2017

  • Volunteer Experience

    • Docent

      Issued by St Stephen's College on Sept 2008
      St Stephen's CollegeAssociated with Eric Tang

    • Organizer and Volunteer

      Issued by Caritas Hong Kong on Oct 2007
      Caritas Hong KongAssociated with Eric Tang