Nimish Shah

Experience

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  Symbol Systems Pte Ltd

  Feb 1991 - Mar 1992

  System Engineer

  Conducted user training to customer on system administration of the Bar Coding Application operating on UNIX & VMS-based servers with integration to SAP systemProvided system support to internal Business Units on software and hardware evaluation and testing for new projects.

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  Software Options Ltd

  May 1992 - Jan 1994

  Senior Software Engineer

  Provided support to Pre-Sales engagement activities and Post-Sales implementation on PCB designing application. Conducted many user training for customer’s Support Engineer.

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  First Securities Ltd, India

  Feb 1994 - Jun 1997

  Business Solution Architect / Solution Consultant

  [Banking Application Workflow Solution]Led a team of Business Analyst to design the business architecture and target operating modelLiaise with the business units to define the business strategy and break this down into portfolio of application infrastructure change, with a refined target operating modelThe development of the business benefits case, linking business goals and strategic drivers to all aspects of the business environment combined with identifying efficiency core & business application infrastructure solution Show less

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  IDEAglobal.Com Pte Ltd

  Aug 1997 - Apr 2000

  Service Delivery Manager

  Client Management• Manage day to day interactions with executive clients and sponsorsDelivery Management• Managed and delivered components of client engagements that identify, design, and implement technology and creative business solutions for large companies• Managed teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures

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  Karnet.Net Inc.

  May 2000 - Aug 2001

  PMO Manager

  [Data Center Infrastructure Solution]Server Infrastructure• Infrastructure, Platform Sizing, Consolidation, Infrastructure Cost ReductionStorage Infrastructure• Storage Capacity Planning, Storage Area Network (SAN) Planning, Architecture, Design, Data Migration, Synchronization Technologies, File SystemsData Center• Optimization, Redesign, Consolidation, Co-location.• Virtualization, Power Management, Data Center Facilities Security, Server/Application Consolidation Show less

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  Sigma.3 Pte Ltd

  Dec 2001 - May 2002

  PMO Manager

  [Hospitality Application Infrastructure Solution]Assisted in the development and updating of key project management enablers of project portfolio, communication plan, organization charts, issue, risk and change request logDeveloped communications documents detailing implementation progress for Senior Leadership, Boards, and Regulators, including regular reporting.

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  HP Enterprise Services

  Jun 2002 - Aug 2012

  [Workplace Transformation & Managed Services]Business Execution & Performance Monitoring• Established operational strategies and high-level objectives for the tower and oversee the cascading of those objectives to Service Delivery Managers and their reportsProgram Tracking and Reporting• Resource management to balance client project needs and the development needs of employeesCross Organizational Coordination & Alignment• Oversee the direction of cross-functional teams assigned to projects and servicesClient/Customer Relationship Building• Senior level client engagement Show less [Workplace Transformation & Managed Services]Business Execution & Performance Monitoring• Monitored business performance to ensure effectiveness, adjusted strategy as required and identified investment returnsProgram Tracking and Reporting• Mined program data to assess overall contribution of program to business successCross Organizational Coordination & Alignment• Collaborated with other divisions or departments as required to ensure effective program/project management, and responsive administrative coordinationClient/Customer Relationship Building• Managed client-sensitive practices within the account and internal gate-keeping within HP to support building strategic trusted advisor status Show less

  • Account Lead, ITO Enterprise Services Lead

    Jun 2011 - Aug 2012

  • Director, Service Delivery

    Jan 2009 - May 2011

  • Service Delivery Executive

    Apr 2008 - Dec 2008

  • Account Delivery Manager

    Jun 2002 - Mar 2008
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  HP Enterprise Services

  Oct 2012 - Mar 2013

  Project Management Lead, Cloud Services

  [Cloud Solutions & Services]Review and validate the business requirement.Manage and supervise solution architects, SMEs, team leads and provide performance feedback, direction regarding deliverables and timelinesManage the project schedule, risks and conducting weekly meeting with all stake holders on project status reviews Vendor management

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  BMC Software

  Jun 2013 - May 2014

  Senior Manager, Portfolio & PMO

  [Data Center Management Solution]Deliver the portfolio initiatives on time and within budget based on a set business objectives.Define roadmaps, strategies and solutions and to resolve escalated issues.Leading, managing and developing a team of professionals to deliver the business portfolio.

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  Singtel Client Delivery Engagement

  Jul 2014 - now

  Director, Service Delivery

  Transiting Public Sector accounts into Agency Facility Management (AFM) Program.Managing Transition & Operations services and onsite resources.Managing CxO level client engagement with government agencies.Establish operational strategies and objectives for the service delivery tower and oversee the cascading of those objectives to operation managers and their reports.Implement services improvement plans and continuous improvement plans to ensure greater operational efficiency coupled with good customer satisfaction. Show less