Keith Choi

Experience

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  Swim Kids

  May 2006 - May 2016

  Supervisor/Coach Mentor

  * Continuously brings new ideas to the program in which six have been implemented* Trains 30 coaches and actively provides feedback to parents, swimmers and staff* Molded over 25 swimmers who meet the PWSL "A" and PWSL "B" Standards in 3 or more swims, 9 of which are of age 13 and older and 16 of which are of age 12 and under

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  AOL

  May 2007 - May 2013

  * Managed provisioning of virtual machines in cloud infrastructure and mission critical servers across data centers supplying power capacities of 9.1MW, 6MW and 1MW* Managed backup, restore, account security and replication processes for MS SQL databases hosted on Windows Server 2003 operating systems over remote desktop connectivity* Troubleshooted switch and host network configurations and reserved IPs for host installations* Quadrupled the number of users on an in-house developed power & space application by creating a user guide and making it available corporate wide on the proprietary company wiki* Designed, managed, revised and migrated user guides and documentation for 20+ applications* Created and managed change requests, technical support responses, reported bugs, and suggested improvements to principal software engineers using JIRA and agile techniques* Trained co-workers using screen share demonstrations over WebEx virtual meeting sessions on how to use and develop in-house data center infrastructure applications Show less * Well-versed and skilled in source code management on Linux and Windows operating systems, admin for code review applications, managed code migration from CVS and Subversion to Git* Designed, developed and managed an MS Access database to manage the power and space of computer hardware utilized at the data centers using software development life-cycle* Built cron jobs to automate the data sync potential load statistics and host configuration across MS SQL Server, Oracle and MySQL database platforms and ran scripts over SSH connection* Improved processes and identified process flaws with strong attention to detail* Restructured two cross-functional workflows reducing delivery time from 5 days to 24 hours Show less * Personally performed a raised floor audit of 40,000 machines, prepared detailed charts and reports for Data Center Ops Director and executed improvements across two databases* Created and managed certification, testing and configuration documentation for enterprise structured load PDUs via interfaces for mission critical servers* Commissioned 2 smart PDUs and organized results in formal reports* Improved accuracy of capacity planning, procurement planning and risk analysis by 90% by implementing stress scripts to utilize CPU and memory in the bench test process* Experienced in bench testing servers using Linux stress scripts. Entered data for 3 different types of software apps. Certified, tested, configured/loaded PDUs, interfaces and servers Show less

  • Associate Tech Support Engineer

    Jan 2012 - May 2013

  • Associate Software Engineer

    Aug 2010 - Jan 2012

  • Associate Data Center Project Engineer

    Jan 2010 - Aug 2010

  • Data Center Technician

    May 2007 - Jan 2010
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  BAE Systems Applied Intelligence

  Mar 2014 - now

  Application Support Engineer

  * Quickly gains understanding of product architecture and configurations* Manages escalations, creates/implements proactive measures, reports progress to stakeholders* Provides 24/7 production enterprise applications support to customers worldwide* Exceptional understanding of contractual commitments and consistently delivering within SLA* Sets the bar for managing tickets, mentors new team members; produces & shares knowledge base material* Quickly assesses/reproduces issues, delivers fixes, informs account managers of change requests* SME and software delivery consultant; improved patch delivery process, cutting delivery time by 30%* Managed 4 resources to deliver a software installation for support; created project timeline, gantt chart and task lists to monitor performance; reported roadblocks to upper management* Active member in LCM process and creation of technical documentation* Improved SCM process and induced cross-team collaboration and efficiency* Manages builds, replicated environments and ensures smooth transition of project handovers* SQL, Linux, XML, Web Application Servers, Batch, Windows, Excel, VMWare Show less