Rob Hengel

Experience

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  University of Hawaii at Manoa

  May 1994 - Apr 1997

  Computer Specialist

  Enterprise system administrator of Windows & Linux servers and workstations in the College of Social Sciences. Help Desk management. Network administration.

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  TRICARE - Defense Health Agency

  Apr 1997 - Mar 2006

  Computer Specialist

  Managed TRICARE Pacific Information Management Division with responsibility for planning and directing activities engaged in supporting knowledge work within a learning organization.At TRICARE, my team developed and deployed many new applications (proprietary and third-party) and enhancements to improve business processes and workflow.Changes, even small ones, to such massive systems involve multiple stakeholders and complex procedures. My ability to forge meaningful and productive work relationships and project management skills have been well honed in contributing to the seamless and timely delivery of these projects while maintaining the integrity, security, and availability of systems serving daily business needs. Show less

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  TeleNetwork

  Jun 2007 - Jan 2013

  Operations Manager

  At teleNetwork, I established best practices drawn from my experience in the public and military sectors. I would routinely train employees with no prior technology experience and instill within them a framework of quality judgment, integrity, self-confidence, initiative and perseverance.I have a nuanced organizational and operational awareness which allows me to frequently engage as a liaison between multiple points of contact: employees, executive management, contractors, and clients.Business processes frequently change in the call center industry, and I am a leader in Change Management, and routinely managed Scope, Service Level Agreement (SLA), Average Handle Time, Cost, Quality Assurance, Customer Satisfaction, Human Resources, Reporting, and Risk. Show less

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  Innovative People Experts

  Jun 2014 - Sept 2017

  Principal Technical Recruiter

  Specialized talent search & market intelligence for the semiconductor industry with an emphasis on the high performance analog segment. Expertise in overcoming challenges in the quest for senior individual contributors and leadership.Principal Consultant: December 2016 - PresentLead Technical Recruiter: April 2015 - November 2016Research Analyst: November 2014 - April 2015

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  Maxim Integrated

  Dec 2015 - Nov 2016

  Technical Recruiter

  Provide full cycle recruiting (contract) for Maxim Integrated, a highly successful, $2.4 billion semiconductor design company. Responsible for supporting multiple business units and recruiting for key product development engineering positions. Specializing in senior-level, analog, digital and mixed-signal IC design & leadership professionals.•Utilize innovative sourcing methods to locate & engage passive candidates•Talent pipeline development•Advise on Recruitment Process Outsourcing•Screen candidates•Build a strong rapport with hiring managers, leveraging highly effective & professional communication skills.•Guide prospective candidates through the recruiting process including immigration and relocation•Make compensation recommendations and negotiate offers with candidates Show less

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  Rawson Saunders School

  Sept 2017 - May 2023

  IT Systems Manager
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  The Magellan International School

  May 2023 - now

  Director of Information Technology