Chad Gene

Experience

• 

  Housatonic Community College

  Jan 2020 - May 2020

  Project Manager
• 

  FedEx

  May 2020 - May 2021

  Warehouse Associate
• 

  Connecticut Association for Human Services

  May 2020 - Jul 2020

  Marketing Specialist

  We made outbound calls to previous clients and assisted them in completing an online submission for the IRS sponsored VITA tax preparation services during the COVID-19 pandemic-Conducted outreach to clients using different marketing vehicles; texting, email, and phone calls-Strategized best practices for outreach and wrote specific scripts to be utilized during client phone calls and virtual interaction-Participated in daily status video conferences, providing feedback and suggesting improvements on the outbound call processes- Conducted outreach to approximately 7,000 clients that drove roughly 2 millions financial benefit to clients and the VITA Program-Conducted outreach in English and Creole- Assisted clients in the submission process of their tax papers (requiring background on general tax knowledge)-Escalate questions and issues to Project Manager in a timely manner; Provide feedback and suggested improvements on the outbound call processes; Share leading practices among the VITA Marketing Specialists; Participate in daily status phone/video conferences; and-The ability to tactfully and professionally handle stressful and difficult situations including customer inquiries and complaints Show less

• 

  Floor & Decor

  Mar 2022 - now

  Supporting the Chief Executive Merchant in various aspects of store operations, including staffing, training, and ensuring a positive work environment. The role includes analyzing various financial reports and creating strategies to improve underperforming merchandise categories, conducting performance evaluations of the team and identifying areas of improvement to create action plans that improve associate performance, maintaining proper inventory levels as well as planning and arranging product assortment using data to best meet market demand. Show less

  • Tile & Stone Department Manager

    Jun 2023 - now

  • Installation Materials Assistant Department Manager

    Nov 2022 - Jun 2023

  • Warehouse Associate

    Mar 2022 - Nov 2022