Zdravko Dochev

Zdravko Dochev

Front Desk Receptionist

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location of Zdravko DochevPlovdiv, Plovdiv, Bulgaria

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  • Timeline

  • About me

    Senior Live Ops Manager @ DECA Games | High Performance Habits

  • Education

    • Academy of Music, Dance and Fine Arts

      -
      Master's degree in “Pop and Jazz Instrumentalist” Academy of Music, Dance and Fine Arts Jazz Studies, Musical composition, Music education
    • Academy of Music, Dance and Fine Arts - Plovdiv

      2017 - 2018
      Master of Fine Arts - MFA Music Performance, General

      Activities and Societies: Ensemble Participation, Student Recitals and Performances, Music Competitions, Research and Publications, Concert and Event Attendance, Music Technology and Production Workshops, Teaching and Tutoring Joining musical ensembles such as orchestras, choirs, bands, or chamber groups provides valuable experience in collaborative music-making. Participate in student recitals and performances to showcase your skills and receive feedback from peers and faculty. Participating in local or national music competitions can be a great way to challenge yourself, gain recognition, and connect with other talented musicians. If interested, explore opportunities for research in music and consider contributing… Show more Joining musical ensembles such as orchestras, choirs, bands, or chamber groups provides valuable experience in collaborative music-making. Participate in student recitals and performances to showcase your skills and receive feedback from peers and faculty. Participating in local or national music competitions can be a great way to challenge yourself, gain recognition, and connect with other talented musicians. If interested, explore opportunities for research in music and consider contributing to publications or presenting your findings at conferences. Attend concerts, masterclasses, workshops, and other musical events to broaden your musical knowledge and expose yourself to different styles and genres. Show less

    • University of Plovdiv "Paisii Hilendarski"

      2013 - 2017
      Bachelor of Fine Arts - BFA Music Pedagogy

      Activities and Societies: Band Member in TDK band. Drummer in a band, participating in practices, songwriting, and live performances at local venues and showcase festivals. Music Festival Volunteer Volunteering at annual music festivals, assisting with event logistics, and supporting artists and attendees. Developed and implemented innovative music curriculum tailored to diverse student needs, ranging from beginners to advanced musicians.Led individual and group lessons in drums, focusing on technique, music theory, and performance skills.Fostered a supportive and creative learning environment that encouraged students to explore their musical interests and develop their unique talents.Collaborated with parents and guardians to track student progress, communicate goals, and provide regular… Show more Developed and implemented innovative music curriculum tailored to diverse student needs, ranging from beginners to advanced musicians.Led individual and group lessons in drums, focusing on technique, music theory, and performance skills.Fostered a supportive and creative learning environment that encouraged students to explore their musical interests and develop their unique talents.Collaborated with parents and guardians to track student progress, communicate goals, and provide regular feedback on performance and development.Established and maintained a network of music educators, researchers, and professionals to stay informed about the latest trends and research in music pedagogy. Show less

  • Experience

    • COCO Guest House

      Jan 2016 - Aug 2016
      Front Desk Receptionist

      - Welcome visitors and clients in a friendly and professional manner.- Provide information and directions to visitors.- Manage and route incoming phone calls to the appropriate individuals or departments.- Take and relay messages accurately. Provide general administrative support, including photocopying, faxing, and filing.- Assist with the coordination of meetings and events. Address inquiries and provide information to clients and visitors. Ensure a positive and helpful experience for anyone interacting with the front desk. Show less

    • Music Service

      Sept 2016 - Jul 2018
      Stage Manager
    • Self-employed

      Jan 2018 - now
      Drum Teacher

      Music Instructor (Self-employed)July 2016 – Present - Organized a camp for nearly 20 kids and three youth coaches, offering both individual and group lessons.- Led music lessons for different group sizes, ensuring tailored learning experiences for each participant.

    • Bar Cat and Mouse

      Aug 2018 - Mar 2019
      Bartender
    • Boosting Ground

      Mar 2019 - Mar 2020
      Customer Support Specialist

      Customer Service SupportBoosting Ground | April 2019 – November 2020 - Evaluated account and service histories to identify trends and potential areas for improvement.- Provided advice and assistance to customers, ensuring their needs were met efficiently and effectively.

    • DECA Games

      May 2021 - now

      Live Ops ExecutiveDECA Games | May 2021 – Present - Designed and implemented content updates to enhance player engagement and retention.- Hosted in-game events to promote regular gameplay, including holiday-themed events and limited-time challenges.- Executed promotions aimed at increasing revenue by offering incentives for player spending.- Maintained communication with players through various channels (social media, in-game messaging) to gather feedback and resolve issues.- Managed day-to-day in-game purchases (IAP) offers, including creating and managing events like Mini Raids, Guild Wars, and major weekend events such as Raid Bosses, Guild Wars, and PVPs.- Collaborated with the QA team to test game events and conducted live checks to ensure the game's smooth operation.- Handled special events (e.g., Summer, Halloween, Christmas), working closely with the art team to ensure visually appealing and engaging content.- Managed the Over The Air (OTA) process, including briefing and testing new assets for monthly content updates. Show less

      • Senior Game Master

        May 2023 - now
      • Live Ops

        May 2022 - now
      • Game Master

        May 2021 - now
  • Licenses & Certifications