Alex Barber

Experience

• 

  Browns Chiropodist

  Feb 1995 - Apr 2000

  Assistant
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  Center Parcs Conferences & Events

  Apr 2000 - Jun 2004

  Activities Coordinator

  Handled all incoming bookings and guest queries before, during and after peoples stay. Coordinated all events and activities. Covered the help desk on arrival days.

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  Bunzl Catering Supplies

  Oct 2004 - Oct 2006

  Data Coordinator

  Reach out to existing and potential customers to presents product and serviceAddress any questions or issues customers may have Communicate with customers to understand their requirements and needOffer solutions based on clients needs and capabilitiesDirect prospects and leads to the sales team Keep an updated customer databaseMeasure identified KPIs Track and document calls and salesUpdate client records Prepare and present achievements and KIPs

• 

  Getinge

  Oct 2006 - Dec 2007

  Service contracts administrator

  Contract RenewalsPrepare/send contract renewals to customers 3 months prior to expiryNegotiate and work with customers to finalise the agreementProactively manage workload to minimise contracts finished without a renewal in place.Upsell/promote additional services available to customersTo ensure all documentation is accurate before any further action is takenManage key accountsProvide quotations for additional workCollate information from all relevant parties to ensure the quotation is correctProcess order once received, informing all appropriate departmentsComplete supplier questionnaires including collating QA information, bank details, insurance certificates, H & S information, method statements and risk assessmentsWork as part of a team in the delivery of the department wide strategy to regain lost contracts and complete tenders for new business.To produce reports to indicate current and projected business activity relating to service agreements and lost contracts.Prioritise and organise a continuously changing workload, ensuring that a response is provided to all customer calls and enquiries.Collaborate/liaise with other departments to assist with the smooth transition between departments giving the customer a positive experience.Build Quality into all aspects of the work by maintaining compliance to all quality requirements and follow and processes with continuous development of those processes. Show less

• 

  Getinge

  Sept 2008 - Jul 2010

  Receptionist
• 

  Getinge

  Apr 2011 - now

  as Training Portfolio Manager, I develop training packages and programs for SW-SWP products in collaboration with the corresponding Business Area and the Academy team.Key Duties and Responsibilities:Lead the portfolio product area Center of Excellence for SW training packages.Design, develop, and maintain training packages for internal staff and customers, working closely with the SW Business Area (including PMs, SMEs, and Global Lead Trainers).Scope and project manage the development and updating of training packages, ensuring effective communication with stakeholders, SMEs, and instructional designers.Approve trainer candidates in agreement with the line manager and the responsible Regional Training Manager.Ensure the availability of Module C training and certify new trainers.Plan and coordinate global CoE training delivery.Maintain an overview of subject matter experts within the SW business area.Coordinate the global lead trainers team in their area.Maintain an overview of certified local trainers within the SW business area.Support the Business Area and SSUs with strategy on training focus and priority setting.Support the product launch process with the creation and execution of training for new products.Quality System Duties and Responsibilities:Integrate quality into all aspects of work by maintaining compliance with all quality requirements.This role enables me to leverage my skills in collaboration, project management, and communication to ensure the effective development and delivery of comprehensive training programs. Show less Actively contribute in the development of new global policies and procedures to ensure application in the region Represent regional needs when selecting new global tools and platformsRoll out global processes & procedures, tools & platforms and ensure they are followed regionallyCascade / communicate relevant information to the regional teamsOverall stakeholder management in the region (Sales, Service, HR, QRC, Finance etc.) for training related matters Conduct regional needs assessment and based on this develop and manage the overall regional training plan (product training, softskills training, onboarding/NEO training etc.) in close collaboration with the business and Academy Centers of Excellence Manage trainer candidate process, i.e. identify and develop regional/local trainers to roll out global programs (Product Training, Project Management, Sales Management Development, Finance For Non Financials etc.)Manage together with CoEs the setup of Global trainings regionally, e.g. Leadership programs (filling classes if low application rate, find regional guest speakers, coordinate with local training sites when needed)Main contact between regional training organization and responsible training coordinator Responsible for regionalisation/localization of training content Show less Work closely with the the training manager and instructors to map out annual training plans for sales and service teams, support individuals with there training accounts and provide first line support and troubleshooting with the LMS.Market available training to employees and provide necessary information about sessions.Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressedDesign, prepare and order educational aids and materials.Gather feedback from trainers and trainees after each educational session.Maintain updated training database and training recordsManage and maintain in-house training facilities and equipment Show less

  • Training Portfolio Manager

    Jun 2024 - now

  • Training Delivery Manager

    Jul 2019 - Jun 2024

  • Academy Coordinator

    Oct 2012 - Jun 2019

  • Sales Administrator

    Apr 2011 - Oct 2012