Matt Gibson

Experience

• 

  The University of Auckland

  Feb 2010 - Jun 2014

  • Assisting student recruitment, providing advice about available programmes, admission requirements and deadlines.• Advising students on programme planning and enrolment processes ensuring compliance with university regulations.• Providing general IT support • Implementing and enhancing use of new and current software • Responding to numerous staff queries via email and phone on the ITS Service Desk, including incident management, escalation and seeking assistance where necessary • Preparing, organising and carrying out individual, group and virtual staff training • Extensive writing of technical support content • Testing applications prior to their release • Providing general administrative support to the team and participating in fortnightly meetings

  • Student Adviser

    Aug 2012 - Jun 2014

  • Learning Technology Assistant

    Feb 2010 - Apr 2013
• 

  Rishworth Aviation

  Jun 2010 - Dec 2010

  Admin Assistant

  • Filing• Extensive data cleansing

• 

  Auckland Transport

  Jun 2014 - Feb 2016

  Information Management Specialist

  • Improving and maintaining information management within the organisation • Gathering requirements to then design and configure SharePoint sites for optimal information management• Facilitating requests to view electronic and physical documents and publications• Identifying and recommending improvements to internal processes and systems including providing technical expertise to the Information Management team• Carrying out large and complex document migrations using ShareGate software tool• Producing key team monthly reports for management Show less

• 

  Mars

  Feb 2016 - Oct 2020

  Business Systems Analyst

  • Local Business Process Expert which includes overseeing future systems activities planning, approving upgrades and spends and a point of escalation for issues/outages with various Mars IS teams and 3rd party vendors• Promax PX local functional expert which has required learning of financial knowledge (none prior), in order to troubleshoot, carry out upgrades and daily maintenance duties• Investigate and drive improvement in underlying business processes to generate business efficiency• Providing new financial reports where requested that may draw from several systems Show less

• 

  Beca

  Jan 2021 - Nov 2021

  Digital Workplace Analyst

  • Contribute to the promotion of innovation and best practice in information and knowledge management across the business• Development and delivery of training and support programs for information systems• Work with the business to optimise the configuration and use of information management systems across the business• Contribute within the team in providing support on special projects as directed

• 

  Rinnai New Zealand Limited

  Apr 2023 - now

  • Understand all aspects of the business across the warehouse, factory, field and office• Capture and refine requirements for software, workflow, and process changes • Design and manage software implementations and process changes including UAT testing and training• Troubleshoot application issues as system admin of Microsoft Dynamics CRM, Teams & SharePoint • Focus team on core priorities• Escalation point for urgent issues• Manage vendor relationships

  • IT Business Analyst

    Nov 2021 - now

  • Acting IT Manager

    Apr 2023 - Apr 2023