Vidya Prakhar

Experience

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  Tech Mahindra

  Jun 2019 - Jul 2020

  Support Engineer

  -Proficiently managed and provided network support for internet and VPN connectivity issues, ensuring seamless access for employees.-Utilised efficient group inclusion methods to expedite resolution and maintain optimal workplace productivity.

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  Concentrix

  Dec 2020 - Apr 2022

  Sr. Associate Operations

  -Demonstrated analytical and problem-solving skills by troubleshooting, and resolving network and connectivity issues for clients. -Oversaw inventory management and procurement of products or services, ensuring smooth end to end business operations. -Managed cross-functional teams, fostering collaboration and communication to drive technical support projects to completion in a timely manner.-Created and delivered training sessions and published knowledge base articles for new employees, enhancing their understanding Show less

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  R Systems

  Aug 2022 - Mar 2024

  Operations Support

  -Effectively managed cross-functional teams in carrying out programming, installation, and maintenance tasks for Samsung Smart IOT Devices, leading to improved technical support services and resolution of escalated issues from the support team.-Leveraged data analysis tools to optimise support processes, increasing efficiency and reducing support ticket turnaround time by 28%. -Developed and conducted technical training sessions for new hires, improving employee knowledge and reducing onboarding time. -Established positive relationships with clients and internal stakeholders, enhancing client satisfaction and overall business growth. -Prioritised and managed multiple tasks, ensuring deadlines were met and expectations were exceeded. Show less