Kakoli Nath

Experience

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  Hinduja Global Solutions Ltd

  Jan 2016 - Feb 2019

  Operations Team Lead

  • Conducted regular staff assessments to determine underachieving employees requiring further training or assistance.• Adherence to SLA, weekly PKT, compliance audits, quality calibrations, and preparation of weekly performance reviews with clients.• Handled escalations with management and clients.• Provided operational services to clients and consistently to meet Key Performance Indicators.

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  Tech Mahindra

  Jun 2019 - Dec 2019

  Operations Team Lead

  • Integrated process improvements continuously to increase overall workflow.• Developed open and professional relationships with team members, enabling better, more effective issue resolution.• Offered constructive criticism regarding quality assurance on collections team phone calls.• Addressed and resolved employee matters and customer relationships during shift management, including work schedules, queries, issues, and conflicts.

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  Kingspan Insulated Panels UK & Ireland

  Jul 2021 - now

  Technical Services Engineer

  • Provide support to transactional and non-transaction customers when specifying our products, giving guidance on all aspects of our product performance on a wide variety of topics ranging from fire performance, environmental impact, thermal and structural performance etc. • Be able to carry out design calculations using software provided - Gutter design calculations, Fastener calculation / panel span checks, Acoustic performance calculations, U value / condensation risk calculations.• Development of in-house CAD details as well development of bespoke details to suit project specific applications.• Support with our digital specification service, working closely with our BIM team to provide bespoke design support to architects via AutoCAD and Revit while showcasing 3D details in different software packages and in augmented reality.• Provide virtual face to face engagement, virtual specification consultations and follow up face to face meetings with architects, engineers, contractors on different projects.• Consistently remain proactive to ensure all opportunities are captured and uploaded on salesforce so that the external sales team can track & monitor.• Liaise with area sales managers, internal quotations department, and divisional production facilities to achieve clients' requirements on time.• Maintain good negotiation skills along with strong mathematical skills while interacting with customers and clients.• Responsible to work to deadlines within a busy whilst being updated with product knowledge in industry experience.• Work with SAP and Salesforce. Show less