Kashif Khan Engineer

Experience

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  Pak Elektron Limited

  Feb 2018 - Aug 2020

  Customer Service Manager

  Responsibilities:1:Lead and manage a team of exceptional customer experience and there Satisfaction.2: Ensure utmost customer satisfaction across all engagement points and manage satisfaction KPIs, Guide, mentor and train agents and associates with any issues of escalating nature. 3:Continuously contribute to cross-functional teams regarding customer communication, bad debts, user-experience Build training material to optimize on boarding and up skilling of new agents/associatesAssess, design and deliver optimization initiatives to improve on customer experience and collections Show less

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  Imdaad Group

  Dec 2021 - Dec 2022

  Mep Technician

  1: Manage and responsible for maintaining all mechanical, electrical and electronic equipment including heating /ventilation/air conditioning and also the general maintenance of the Building.2: Good Knowledge of main/ secondary drainage (plumbing) systems and electrical power distribution systems.3: Manage emergency programs and PPM for the operation and maintenance of all equipment andphysical structures and landscaping in compliance with standards.4: Supervise engineering staff and contract employees who are carrying out building work, electrical,gas and mechanical installations.5: Organize and implement regular fire training courses and evacuation drills. Monitor, update andimplement the fire safety plan, building evacuation and disaster recovery plan.6: Oversee the general contractor and subcontractors to ensure quality work is performed costeffectively.7: Monitor Key Performance Indicators for the Engineering Department and take corrective action, asrequired, to improve equipment inventory, quality audit, productivity, and other objectives.8: Input and Financial knowledge/experience for the department's budget and capital expenditures andmanage expenses within approved budget constraints. Working knowledge of other major areas in thehotel and the skill to integrate and communicate that information.9: Expertise with facilities management systems and BMS. Strong Planned Preventative Maintenanceethos.10: Demonstrate initiative and pro-activity with regard to the resolution of technical problems.11: Manage all Team Member related activities, including recruitment, performance management,training, career planning, disciplinary matters, and team motivation. Show less

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  Door to Door Technical Services

  Feb 2023 - Feb 2024

  MEP Engineer
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  ATI Investments

  Jun 2024 - now

  MEP Supervisor