Mohamed Gaafar

Experience

• 

  United Electric for Import and Export

  Jun 2012 - Nov 2015

  Sales Representative

  Deal directly with customers either by telephone, electronically or face to face . Respond promptly to customer inquiries.Organize workflow to meet customer time frames . Keep records of customer interactions and transactions . Prepare and distribute customer activity reports . Communicate and coordinate with internal departments . Provide feedback on the efficiency of the customer service process .

• 

  Vodafone

  Jan 2016 - Dec 2018

  Telesales Agent

  Contacting potential or existing customers to inform them about a product or service using scripts . Asking questions to understand customer requirements and close sales . Address any questions or issues customers may have . Offer solutions based on clients' needs and capabilities. Prepare and present achievements and KPIs .

• 

  Orange

  Feb 2019 - Sept 2021

  Customer Service Representative

  Manage large amounts of incoming phone calls . Identify and assess customers' needs to achieve satisfaction . Build sustainable relationships and trust with customer accounts through open and interactive communication.Handle customer complaints , provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolution

• 

  Drive Dubai

  Dec 2021 - now

  Telesales Agent