Ekam Sra

Experience

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  Ind-Swift-Laboratories Ltd.

  Jun 2017 - Jul 2017

  Intern

  Objective was to recover and reuse solvent that was used in making medicines.Conducted laboratory tests to analyze solvent properties and enhance recovery techniques.Collaborated with the team to ensure compliance with safety and environmental regulations.

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  HPCL-Mittal Energy Limited

  Jun 2018 - Jul 2018

  Intern

  The process objective of this unit was to convert heavy hydrocarbons to light hydrocarbons. The purpose is to produce high octane aeromatics from paraffin and naphthenes.Gained practical exposure to various refining operations such as distillation and fractionation.Performed quality control tests on final products to maintain industry standards.

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  Alkem Laboratories Ltd.

  Jun 2019 - Dec 2019

  Intern

  Contributed to the production processes of Active Pharmaceutical Ingredients (APIs), capsules, tablets, and steroids like Metformin, Gastro, Gabapentin etc, gaining hands-on experience in pharmaceutical manufacturing techniques and regulations.Collaborated with experienced professionals to ensure adherence to quality standards, safety protocols, and Good Manufacturing Practices (GMP) throughout the production lifecycle.Acquired valuable insights into batch manufacturing, equipment operation, quality control procedures, and documentation practices essential for the pharmaceutical industry. Show less

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  Amazon

  Aug 2020 - Aug 2021

  Customer Service Representative

  •Provided outstanding customer service to resolve inquiries, address concerns, and facilitate seamless transactions for Amazon customers on chats, calls and emails.•Demonstrated strong communication skills and product knowledge to educate customers and promote additional services or products in IN and NA region.•Consistently met and exceeded performance targets for customer satisfaction, response time, and quality of service.

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  McDonald's

  Mar 2022 - Mar 2024

  Swing Manager

  •Demonstrated strong leadership and team management skills by training and supervising a team of crew members to deliver excellent customer service and maintain operational excellence.•Managed daily operations, including inventory management, scheduling, and ensuring compliance with food safety and hygiene standards.•Implemented training programs and performance evaluation systems to develop team members and improve overall efficiency and productivity.

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  VAVAA Distributions

  Nov 2023 - Mar 2024

  Business Development Executive/HR Assistant

  Identified and cultivated strategic partnerships with key industry players to expand market reach and drive revenue growth.Conducted market research and analysis to identify emerging trends, competitive threats, and new business opportunities.Developed and maintained relationships with clients, understanding their needs and offering tailored solutions to meet their objectives.Collaborated with cross-functional teams to develop marketing strategies, promotional campaigns, and sales collateral to support business development initiatives.Assisted in the negotiation of contracts, pricing agreements, and terms of service to secure new business and maximize profitability.Monitored sales pipeline, tracked performance metrics, and prepared reports to evaluate the effectiveness of business development efforts.Participated in industry events, conferences, and networking opportunities to enhance brand visibility and generate leads.Contributed to the development of long-term strategic plans and growth initiatives to drive sustainable business expansion. Show less