Troy Herman

Experience

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  Credit & Collections

  Jan 1986 - Jan 2009

  Credit and Collections

  Responsible for reducing delinquency on loan products and providing recommendations to loan officers regarding credit limit increases / new loans.

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  Youthtrack, Inc.

  Jan 1997 - Jan 2003

  Program Director

  -Responsible for management of residential program that provides furnished apartments, employment services and educational opportunities for clients.-Oversee and monitor program operations to ensure compliance with state contractual obligations, company policies and safety requirements-Develop quarterly goals and program objectives while monitoring program revenue and expenditures-Recruit, select, train and manage program employees -Audit files to ensure contractual obligations and company policies are met -Manage vendor contracts-Co-author State RFP's Show less

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  District Attorney, 13th Judicial District of Colorado

  Jan 1997 - Sept 1997

  Director of Juvenile Diversion

  -Responsible for management of diversion program for first time juvenile offenders.-Oversee and monitor program operations to ensure compliance with state contractual obligations, company policies and safety requirements-Author grants and State RFP's in order to obtain funding for the program-Monitor program revenue and expenditures-Manage and train program employees-Establish community oversight committee to improve public relations

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  Woodruff Real Estate and Property Management

  Jan 2010 - Apr 2021

  1. Field complaints from property owners and tenants. Managing Broker shall attempt to resolve complaints by property owners and/ortenants. If unable to reach resolution, Managing Broker shall refer complaint to Employing Broker. 2. Assist with integration of software used for Long Term Leases (leases with term of 6 months or more). 3. Provide ancillary assistance with integration of all other software. 4. Provide support and training to Property Managers. 5. Assist with and provide maintenance of drip email marketing campaign. 6. Research and provide recommendations for increasing effectiveness of marketing efforts. 7. Distribute owner leads to Property Managers as necessary. 8. Recruit and train new Property Managers. 9. Explore geographical and sub-market areas of opportunity for the Brokerage and provide recommendations based on findings. 10. Assist with development and implementation of office policy. Show less

  • Managing Broker

    May 2019 - Apr 2021

  • Real Estate Broker / Property Manager

    Jan 2010 - May 2019
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  Real Property Management Colorado

  Mar 2021 - Jul 2021

  VP of Maintenance

  Responsible for oversight of the Company’s Maintenance Department including strategic goal setting, attainment of profit margins and introducing efficiencies to improve performance of the department.* Monitor and maintain departmental KPI’s (Revenue, Margin, Inspections, etc.)* Comply with Fair Housing and Warranty of Habitability requirements and laws.* Manage/provide accurate billing information into Company systems.* Travel to RPM managed properties to ensure effective project management. * Resolve customer concerns/complaints.* Establish policies and procedures to ensure actualize the company’s vision and goals.* Monitor all facets of maintenance activity from inception to completion, including project timelines, accounting needs, and employee involvement. Show less

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  BPM, LLC

  Jul 2021 - Apr 2022

  Property Manager

  Responsible for prospecting investment property owners and finding suitable tenants with matching criteria. Manage investment properties ensuring rent is paid, property is kept in good condition and addressing any property repairs. • Contact and meet with investment property owners to sell services• Photograph and market investment properties utilizing on-line rental websites • Show rental properties to prospective tenants• Screen rental applications• Execute leases and contracts• Develop budgets for rental income and projects• Assist investors with the purchase/sale of income properties Show less

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  Mynd

  May 2022 - Apr 2024

  Property Manager

  Manage a portfolio of 250+ single-family homes and small multi-family properties and be the primary point of contact for investors. Responsible for oversight of all phases of property management including leasing, turns, resident relations, repairs & maintenance, and investor communications to ensure the investor's asset is performing. • Lead a portfolio inclusive of both single-family residential homes and small multi-family buildings to meet company objectives and metrics• Work closely with the Resident Services, Property Services, and Leasing Services team to ensure all aspects of the portfolio are successfully managed and performing• Create trust with owner clients by identifying and resolving escalated issues • Cross-sell Mynd real estate products• Assist investors with the purchase/sale of income properties• Manage fiscal and physical concerns of investment properties • Arrange for maintenance and repair needs of properties• Adjust services to meet the needs of owners• Assist investors with the purchase/sale of income properties Show less

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  Grace Property Management & Real Estate

  May 2024 - now

  Executive Property Manager & Real Estate Sales