Kent Morstain

Experience

• 

  XTO Energy

  May 2004 - Feb 2006

  System Operations Analyst

  • Solely accountable for third-shift backup of data using Netbackup and Backup Exec of Dell/HP Servers (fiber connected to EMC SAN) at main office, along with 20+ remote sites with local disk backup. Achieved data loss of less than 1%.• Monitored Server/Network through HP Openview for outages. Interfaced with external vendors for network outages. Researched solutions and took authorized corrective action for server outages. • Completed assigned projects, including installing fiber/cat 5 cables, loading and imaging servers, racking servers, and decommission of server equipment.• Wrote VBScripts for hardware and software inventory. Created scripts for modifying server configuration domain wide. Show less

• 

  Fort Worth Transit Authority

  May 2006 - Mar 2007

  Network Administrator

  • Maintained up time of 95% for 30+ servers, requiring many nights and weekends.• Collaborated with network group on blade evaluation to lower TCO and increase scalability. • Efficiently responded to an average of 5 tickets per day. • Evaluated and corrected network connectivity issues including cat 5 cabling, patch panel punch downs, HP ProCurve switch including VLAN configuration, and network connectivity to servers.

• 

  Myit.com

  May 2007 - May 2008

  Systems Analyst

  • Responded to user service requests and expediently resolved tickets to maximize system uptime, through remote access or onsite. • Mediated problem resolution for clients with vendors increasing client productivity.• Evaluated client’s existing infrastructure environment, including all hardware and software. Planned and implemented server and desktop deployments and migrations for 10+ clients.

• 

  Thumbtechs

  Jun 2008 - Aug 2009

  Network Analyst II

  • Second level support for multiple Tier 1 technicians in house and field• Planned, and executed multiple server deployments from prestaging, installation, and continued support.• Efficiently resolved client needs usually within hours of reporting to tracking system.• Maintain proactive server and network evaluations for clients reducing downtime to less than 5% due to hardware or software failureI• Interfaced with vendors in clients behalf.

• 

  Stewart Title

  Aug 2009 - Apr 2011

  Field Services Engineer

  • Responded to user service requests through ticketing system, remotely or on-site. • Collaborated with other teams: Active Directory/Exchange, Network, Backup, and others for problem resolution.• Setup new users on Stewart-specific mortgage applications and verified functionality.• Installed, and configured workstations from bare metal install using SCCM server images for Dell/HP desktop and laptop migration upgrade project, and for new hire employees.

• 

  OmniAmerican Bank

  Apr 2011 - Mar 2012

  System Engineer I

  • Solely responsible for solving backup issues to meet business requirements. Evaluated current condition of Backup Exec server jobs, proposed necessary changes, and implemented the changes. This resulted in a 99% decrease of backup failures and an increase of quick restore from hours to minutes.• Consolidated server density by a ratio of 3 to 1 through combining roles and virtualization of servers through VMware. Maintained VMware farm with multiple Esxi servers for production, test, and disaster recovery.• Configured new servers from bare metal including OS, RAID configuration, server role, and all patch and security updates.• Monitored network and server functions through Solarwinds’ ipMonitoring system.• Coordinated with other team members in projects, including MPLS roll out and Cell Card connectivity for branch routers.• Researched and recommended purchase of Dell replacement or new servers and Dell iSCSi Equallogic SAN.• Created and modified procedures for COBIT framework. Show less

• 

  AffiliatedBank

  Apr 2012 - Jul 2012

  Systems Administrator

  • Analyzed, recommended, and implemented a Kaseya server solution of hardware and software. This enabled the bank to consolidate five applications into one application, which increased productivity and decreased expenses.• Supported 200+ users through ticketing system for web based banking applications.• Coached other network administrators in a variety of areas to enhance efficiency and performance.

• 

  Ulterra Drilling Technologies L.P.

  Sept 2012 - Dec 2012

  Network Analyst II (Contract)

  * Manage multiple projects including break fix, and upgrades of the hardware and software infrastructure. * Support 100+ 2008 R2 Servers with roles of Active Directory, application, exchange, file and print, and other (virtual and physical) located all over the world.

• 

  Beal Bank

  Feb 2013 - Mar 2013

  Backup Administrator (Contract)

  Managed backups using SynchSort for 100 plus computers. Revamped tape rotation and reporting so tapes could be sent and recalled from offsite storage within business requirements.