Anurag Garg

Experience

• 

  Zenith Software LTD

  Oct 2015 - Dec 2016

  System Executive
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  Cognizant

  Feb 2017 - May 2019

   In depth experience of development/customization of Service Now Core Modules - Incident, Problem,Change, knowledge management, Service Catalog, Inbound Email Action, LDAP integration,SolarWinds Integration, Service Portal, Reporting. Actively support the Program Team by acting as main focal point when queries arise around toolfunctionalities and capabilities and create the technical documentation, technical design documentation,build/configuration documentation and release notes. Responsible for all scripting changes including Client Scripts, Business Rules, Script Includes, and UIActions, Background Script, Email Scripting. Configured the ServiceNow solution to meet identified business requirements, process guides andfunctional requirements. Ensure that ServiceNow standard practices are utilized for all configuration and customization. Perform unit testing on your own configurations and perform peer review on configurations from teammembers. Complete the deployment of solutions across sub-production and production environments. Had designed and developed complex workflow-based business processes in ServiceNow. Experience in creating and modification widget. Show less

  • Infra Developer

    Apr 2018 - May 2019

  • Associate Software Engineer

    Feb 2017 - Apr 2018
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  Atos

  May 2019 - May 2021

  Software Development Consultant

   Working with product owners and business stakeholders to translate business requirements intofunctional requirements within ServiceNow and proposing resolution and design suggestions. Team guidance with technical aspects and maintaining Agile Methodologies for the project.  Drive the continuous improvements of implementations methodology and service offerings based onclient experience. Proficient in design and developing custom applications and integrations in ServiceNow. Design and implement new functionality with ServiceNow scripts like Business Rule, UI Policies,Script Includes, UI Actions, client-side scripts, ACLs and ServiceNow API. Experience working with Integration Hub and Flow Designer. Experience in presenting and conducting demo reviews with client stakeholders. Show less

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  Wipro

  May 2021 - Jan 2024

  • Solutions Architect

    Oct 2022 - Jan 2024

  • Technical Lead

    May 2021 - Oct 2022
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  LTIMindtree

  Jan 2024 - now

  Senior Technical Specialist