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Aidan B.

Aidan B.

Selling Assistant Fashion - John Lewis & Partners Stratford City

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location of Aidan B.Singapore

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  • Timeline

  • About me

    Customer Support Specialist working to delight customers and help them grow better using Hubspot.

  • Education

    • Highams Park College

      -
      A-Levels: Maths (A), Chemistry (B), Physics (B)

    • Babcock International

      2018 - 2019
      Higher National Diploma Retail Management Distinction

      Proactively enrolled on an additional apprenticeship during full time employment to drive my personal development. I studied a diverse range of topics incl: people management, marketing and consumer law. Completed a final project that enhanced my understanding of the broader retail industry, time management skills and ability to work independently.

    • General Assembly

      2020 - 2020
      Online Study Data Analysis on Demand

      Enrolled in this course to develop my ability to analyse data and communicate actionable insights clearly. Using Excel and SQL completed a number of projects including fleet performance analysis of the New York Citibike bicycle-sharing network and investment analysis of Amsterdam's Airbnb market.

    • The University of Sheffield

      2010 - 2013
      BSc Physics with Medical Physics Physics

  • Experience

    • John Lewis & Partners

      Nov 2013 - Jan 2015
      Selling Assistant Fashion - John Lewis & Partners Stratford City

    • N/A

      Jan 2015 - Aug 2015
      Independent Traveling

      On this trip, I experienced many cultures that all appeared to be totally unique. However, as I continued to meet people I realised that food and technology can connect people from all over the world. Everywhere I went people would eat a meal with me, take a selfie with me or add me on Facebook. In my professional life, I have also enjoyed working in very diverse teams. These experiences have lead to a passion for working in international markets.

    • John Lewis & Partners

      Aug 2015 - Jul 2021

      Directed a diverse and high-performing sales team of 24 to deliver departmental sales of S$3m (+23%) in 2019/20. Oversaw the opening of the newest, most innovative branch of a high-end retail department store that generating S$77m in revenue in 2019/20. Motivated a diverse sales team of 12 at a high-end retail department store to deliver sales of S$1.3m (+6%) in 2016/17 and S$1.4m (+10%) in 2017/18. Utilised coaching, people management, and communication skills to consistently over achieve KPIs. Member of branch development team. Responsible for identifying opportunities to improve customer experience. Devised individual and team training programs, used coaching ability to drive personal development, product knowledge and employee engagement within the sales team.

      • Team Manager Home - John Lewis & Partners White City

        Feb 2018 - Jul 2021

      • Team Manager Toys - John Lewis & Partners Stratford City

        May 2016 - Feb 2018

      • Selling Coach Fashion - John Lewis & Partners Stratford City

        Aug 2015 - May 2016

    • HubSpot

      Oct 2021 - now
      Customer Support Specialist

  • Licenses & Certifications

    • Inbound Certification

      HubSpot Academy
      Aug 2021
      View certificate certificate

    • Food Saftey Level Three

      HIGHFIELD ELEARNING LIMITED
      Jul 2018

    • Retail Manager Level 4

      Babcock International Group
      May 2019