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Renee LeBlanc

Renee LeBlanc

Technical Support

Followers of Renee LeBlanc299 followers
location of Renee LeBlancStoughton, Massachusetts, United States

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  • Timeline

  • About me

    Customer Success Manager - Cisco LifeCycle Adoption Group

  • Education

    • University of Massachusetts Lowell

      1985 - 1991
      Bachelor of Music Music Education

      Activities and Societies: Collegiate Chorale, Concert Choir

  • Experience

    • Stream International

      Sept 1993 - Sept 1998
      Technical Support

    • Harvard Pilgrim Healthcare

      Mar 2001 - Apr 2005
      Member Services Representative

    • Courion Corporation

      Apr 2005 - Mar 2008
      Training Instructor

      I managed the entire product training curriculum at Courion Corporation. From coordinating the class registration to creating and updating the manuals and teaching approximately 75% of the classes.Courion software is developed in-house and is designed to help meet regulatory policies and assist overworked IT/Support Staff departments. We create software to manage identities/passwords, provision user accounts and track compliance with industry regulations.

    • Syberworks

      Sept 2008 - May 2010
      Implementation Engineer

    • Strategic Products and Services (SPS)

      Oct 2011 - Aug 2016
      Training Development Specialist

    • ConvergeOne

      Oct 2011 - now

      • Customer Success Manager

        Aug 2020 - now

      • Project Specialist - Visual Experience Group

        Oct 2011 - Aug 2020

  • Licenses & Certifications

    • Customer Success Manager

      Cisco
      Dec 2021