Karen C.

Experience

• 

  Siemens

  Oct 2005 - Nov 2006

  Technical Solutions Analyst
• 

  Dell

  Nov 2006 - Feb 2007

  Resolution Specialist
• 

  Barclays

  Feb 2007 - Dec 2014

  - Control and Governance to Wealth RTB Application and Infrastructure Teams- Service Management- Business Continuity- Incident and Change Management- Configuration Management- Assists with several mandatory and regulatory activities- MI (Management Information) reports creation and distribution - Batch Monitoring and Application Support- Incident Management- Change and Release Management- Problem Management- Infrastructure Scheduling Management- Knowledge Management (Service Now)- Business Continuity- Management Reporting - Incident Management- Service Transition- Knowledge Management (SharePoint)- Change Management- Deputy Manager- Active Directory- Remote Working and VPN Support- Desktop and Blackberry Support

  • Wealth RTB Service Control Analyst

    Sept 2013 - Dec 2014

  • Compliance IT Application Support Analyst Level 2

    Jun 2011 - Sept 2013

  • Senior Service Desk Analyst

    Feb 2007 - Jun 2011
• 

  Avaloq

  Apr 2015 - now

  • Service Delivery Manager

    Feb 2018 - now

  • Avaloq L2 Application Support

    Apr 2015 - Feb 2018