Mohammed Ismail

Experience

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  Harmony Gold

  Sept 2003 - Jun 2007

  IT Service desk manager

  Maintenance of SLA’s. Line and Operational Management of 27 people. Accountable for planning and managing the day to day operation of the Service Desk; Overall performance of the IT Service Desk; Develop and managed strategic plans for the Service Improvements; Advised, supported and guided desktop technicians and other personnel of the IT Service Desk. Managed interfaces between the IT service desk function and other divisions within the IT Department. Provided status reports to the CIO on monthly basis; Responsible for recruiting and the selection of the IT Service desk personnel and desktop technicians; Took corrective actions on targets and standards not met; Managed and supervised the daily activities of the IT Service Desk function, to include training, coaching, organizing, planning; Ensure that SLA and OLA with the other parties are being met. Interacts very closely with Change Management; Ensured that all ITIL requirements are being met as defined by our ITIL Processes. Have a good understanding of change management and service level agreements. I have a good understanding of the IT process, as well as good knowledge of relevant IT technologies. I managed telecoms including the billing and contracts, which included LCR. I liaised with various service providers regarding up time of the telephone and PBX system. I was solely accountable for the Microsoft license. Negotiated a global enterprise agreement and achieved compliance. Responsible for the cutting of telephone costs for the entire Harmony Gold mines Show less

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  Country Cloud Trading

  Sept 2010 - Nov 2014

  IT Manager

  Ensured functionality of infrastructure and retail platform for the organization.Ensured effective connectivity between retail branches across the country.Responsible for all hardware and software requirements.Responsible for the procurement of all hardware and software requirements as well licensing.Played a crucial role in the design and layout of stores and warehouses.Offered support and training to various level of users.Ensured that the organisations inventory items database remained current.Ensured that all retail stores' backup strategies were in force. Show less

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  Big Shark Recruitment CC

  Mar 2015 - Feb 2016

  Recruitment Consultant

  The selection and placement of the most appropriate resource for specific roles within the IT landscape. I have an excellent understanding of the support, administration and maintenance of all hardware within the IT environment. My specialty is the acquisition of IT support resources which would encompass 1st, 2nd and 3rd line support.The roles which I excel in are:-Helpdesk resourcesService Desk AnalystService Desk ManagersService Desk AdministratorsNetwork AdministratorServer AdministratorBackup and StorageAD AdministratorsExchange AdministratorsVMwareIncident ManagersChange ManagersProblem ManagersCapacity ManagersRelease ManagersService ManagersDesktop Support EngineersField Service EngineersRouting & Switching Show less

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  S's Shuttles

  Mar 2016 - now

  Co-Owner

  We provide competitive rates on most people moving requirements.Our services range from Airport, Hotel and events transfers.We are open to provide ad-hoc shuttle services.We aim to provide our clients with safe and reliable shuttle service.We do offer long distance one way trips for up to 15 guests.

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  Own Business

  Nov 2016 - now

  Freelance Desktop and Windows Support

  Maintaining IT infrastructureNetwork troubleshootingDesktop support (Ms XP, 7, 8, 10)Virus controlHardware troubleshootingApplication supportPOS installations upgrades and supportStock control database (Managing stock takes)Purchasing of all IT equipmentRemote support and troubleshootingAdsl configuration and setupDVR configuration and setupBiometric device configurationTime and attendance setup

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  CYA

  Jan 2019 - now

  IT Manager