Vishwas M

Experience

• 

  Reliance BPO Pvt Ltd

  Dec 2007 - Dec 2010

  CSA

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Opens customer accounts by recording account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Prepares product or service reports by collecting and analyzing customer information.• Contributes to team effort by accomplishing related results as needed. Show less

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  Matrimony.com Limited

  Dec 2010 - Dec 2011

  Relationship Manager

  • Strategic lead generation through out – of – box methodologies and applications.• Follow up active leads, and draft proposals to complete sales.• Conducted after – sales surveys to understand the overall experience of the customer to ensure the proper service.• Communicated and followed up with customers to ensure their satisfaction.• Be the single point of contact for the customer and establish trust to do consultative sales and earn long term business from the customer.• Analyse the customer profile to provide them excellent matching profile to finalise their marriage. Show less

• 

  Event Management & Dance Instructor

  Dec 2011 - Jan 2013

  Freelance - Event Manager & Dance Instructor

  Dance Instructor - To teach Beginners, Moderate level students dance forms like - Jazz, Freestyle, Salsa, Hip HopEvent Manager - To host and be a backbone to run an Event

• 

  UTL Technologies ltd.

  Feb 2013 - Mar 2019

  • Responsible for Batch Planning in consultation with the course delivery team• Planning and implementing various marketing activities to generate the required inquiries / registrations as per the target• Conducting Weekly / Monthly team reviews• Training and Supporting the marketing & Sales team from time to time• Maintain a strong network with all Colleges / Education Consultants etc to seek their support in helping and supervising the counseling team to mobilize and counsel students• Preparing annual budget of the School for submitting to the Board for approval and ensuring that the budget is being optimally utilized and managed.• In coordination with the HR Department, responsible for selecting effective staff in the School as and when required. • Perform any other duties from time to time , as and when required Show less

  • Manager - ITEC Programme

    Mar 2014 - Mar 2019

  • Business Development Manager

    Feb 2013 - Mar 2014
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  Gallagher

  Apr 2019 - now

  Responsible for overseeing all activities within a team.Responsible for deciding how to approach tasks and develop a plan to accomplish them.Responsible for distributing information to team members and stakeholders.Responsible for keeping track of and structuring various tasks, employees and documents.Responsible for determining the goals that members will work toward.

  • Senior Team Manager

    Jan 2024 - now

  • Team Manager

    Apr 2019 - Jan 2024