Lorena Gris

Experience

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  Four Seasons HResort Scottsdale at Troon North

  Dec 2013 - Mar 2014

  Housekeeping - Room Division

  *Work & Travel Experience.*Provided meticulous room cleaning and turn-down services at a luxury resort.

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  Fiamma Grills & Pastas Restaurant

  Oct 2014 - May 2015

  Administrative Cashier

  *Managed the Inforest system for cash handling and invoicing.*Coordinated with suppliers to ensure restaurant inventory and customer service needs were met.*Handled customer inquiries and reservations, providing excellent customer service.*Reported directly to management on daily operations.

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  Embarcadero 41 El Polo Restaurant

  May 2015 - Nov 2015

  Restaurant Manager

  *Oversaw operations using the Camaleon system, ensuring efficient cash management and invoice processing.*Coordinated and supervised restaurant operations to maintain high standards of service.*Provided excellent customer service and reported directly to management.*Issued and delivered invoices for subsidized discounts.*Managed supplier relations to ensure seamless operations and inventory management.*Supported the personnel selection process, contributing to effective hiring decisions.*Managed contracts and maintained comprehensive employee documentation.*Recorded staff vacations to ensure accurate tracking and compliance with company policies. Show less

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  Hotel la Hacienda Bahia Paracas

  Oct 2017 - Dec 2017

  Front Desk Receptionist

  *Managed Opera and Micros systems for efficient guest management*Conducted check-in and check-out processes, ensuring smooth transitions for guests*Handled reservations, including booking tours to the Ballestas Islands*Promoted and sold spa treatments and services to guests*Provided attentive room service and maintained high standards of customer service*Conducted Night Audit procedures to ensure accurate daily financial reporting

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  Hampton

  Jun 2019 - Jan 2024

  *Managed daily operations and assumed managerial responsibilities in senior management's absence.*Oversaw implementation of the "Our People" induction program to ensure company standards compliance.*Organized and executed monthly activities to motivate and engage teams.*Led departmental celebrations to foster team cohesion and recognize achievements.*Played a key role in full-cycle recruitment, including sourcing, selection, training, and supervision.*Ensured payroll accuracy, managing income, terminations, vacations, and bonuses.*Established and chaired Workplace Health and Safety Committee, ensuring regulatory compliance.*Implemented biannual recognition program, boosting employee morale and retention.*Coordinated occupational health and safety activities for a safe working environment.*Managed logistics for medical examinations and procurement of safety equipment.*Administered financial transactions, ensuring compliance with protocols.*Provided administrative support to General Management for efficient operations. Show less *Led front office and guest service teams, overseeing 12 staff members.*Acted as Manager on Duty one weekend per month.*Coordinated training on Hampton by Hilton brand and front desk operations.*Managed team scheduling and supervised front desk and restaurant functions.*Involved in the recruitment and selection of front desk area staff.*Collaborated across departments to enhance customer loyalty.*Managed hotel operations, hosted events, and handled guest complaints.*Developed promotions to increase sales in restaurant and accommodation services.*Supervised breakfast buffet according to brand standards.*Managed monthly inventory and ordered from food and beverage suppliers.*Involved in the preparation of settlements and invoicing to companies. Show less

  • Human Resources and Operations Assistant

    Sept 2021 - Jan 2024

  • Guest Services Manager

    Oct 2020 - Sept 2021

  • Guest Service Representative

    Jun 2019 - Oct 2020
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  MY Worthy Home

  Sept 2024 - Dec 2024

  Human Resources Intern

  *Assist in the recruitment process, including posting job openings, reviewing resumes, and scheduling interviews.*Support the onboarding process for new employees and interns.*Help organize and maintain employee records and HR databases.*Assist in developing and implementing HR policies and procedures.*Participate in HR projects and initiatives, such as employee engagement and training programs.*Stay updated with the latest HR trends and best practices.