Pulkit Kumar Chauhan

Experience

• 

  Paperpedia Pvt. Ltd.

  Dec 2017 - Aug 2019

  Junior Research Analyst

  As an Engagement Specialist, I was responsible for managing the relationships with the organization's contracted and freelance Subject Matter Experts (SMEs). In this role, I provided onboarding training to new SMEs to ensure they are able to adopt the organization's best practices and work effectively with our team.By establishing and maintaining strong connections with our SMEs, I helped to ensure that they feel supported, engaged, and motivated to deliver high-quality work. Through ongoing communication and feedback, I worked to identify areas where we can improve our engagement strategies and make adjustments as needed to optimize our relationships with these valued team members. Show less

• 

  Chegg Inc.

  Aug 2019 - Jun 2022

  In my role as a Senior Associate - Engagement, I demonstrated my ability to drive business success by increasing key metrics from 89% to 95% across two business categories.In addition to my day-to-day responsibilities, I also contributed to a number of impactful business projects, including competitor analysis and communication automation. These initiatives helped to streamline our processes and improve our overall efficiency, while also providing valuable insights into industry trends and best practices. Show less In my role as an Associate - Engagement, I was responsible for driving business growth for two categories of business by connecting with over 25,000 partners.By establishing strong relationships with our partners, I played a key role in driving engagement and fostering a sense of loyalty and commitment to our organization.As part of my role, I also worked closely with our internal teams to identify opportunities for process improvement and to ensure that our engagement strategies were aligned with our overall business goals. Show less

  • Senior Associate

    Apr 2022 - Jun 2022

  • Associate

    Aug 2019 - Mar 2022
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  Mercer

  Jul 2022 - now

  Customer Success Manager

  Currently, as a Customer Success Manager for the APAC region at Mercer | Mettl, I am responsible for engaging with clients from diverse domains including corporate, educational, and government. My primary focus is on driving business growth in the region by enhancing customer engagement and retention.In this role, I facilitate customer onboarding and training to ensure that new customers are effectively introduced to our product offerings. By doing so, I am able to create a more meaningful and long-lasting customer experience, which resulted in higher customer satisfaction levels. Show less