Kiran K S

Experience

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  Accenture Technology Solutions

  Apr 2003 - Oct 2006

  Customer Service Team Lead

  - Design work flows and call flows for CS team to enhance customer experience.- Constant Quality monitoring along with QA and vendor management team.- Actively involved in inducing various process for enhancing customer experience.- Conduct weekly performance feedback meetings.- Analyze feedback from quality team to improve the process flow (work flow and call flow).

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  Dell Technologies

  Aug 2003 - Mar 2004

  Technical Customer Support Representative
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  HP

  Oct 2006 - now

  - Lead a diverse design team through experience development cycles within a complex environment, fromideation to delivery.- Develop innovative, end-to-end experiences that drive engagement and loyalty for millions of users .- Drive long term (12-18 months) UX vision for consumer home and home-office portfolio while ensuring progress towards reaching the vision is realized within current product development.- Utilize modern user-centered design process, based on deep data-driven insights, to deliver amazing physical, digital designs which includes printer HW, subscription service, HP+ smart printing cloud solutions and more.- Ensure all UX Design activities are executed at high quality levels, manage team initiatives, set priorities, and manage scoping.- Foster an environment of continual learning, professional development, improvement, and support through 1:1s, mentoring, guided by HP leadership principles.- Hire, train and lead a team of Ux Designers and Ux Architects, provide coaching and mentorship, develop their product design and design process acumen. Show less User Experience Lead:- Ensure design/ customer research is integrated into brand, customer experience, and business planning.- Championed thought leadership and process development by deftly balancing business strategy, researchfindings, innovation and ideation to generate unique, strategic solutions to satisfy a wide variety of needs & goals.- Develop and standardize user experience architectures for multiple products and solutions- Ensure use of design/ customer research in current/ new design decisions, as well as in business decisions- Responsible for delivering best in class End-End experiences for HP’s Home Print Solutions business.- Research and propose creative, platform or system-oriented user experience innovations across industry segments for a business- Explore new technology trends and provide elegant, cost-effective advances to industry or competitor experience design solutions- Contribute to the development of human factors and design research in own business- Provide inputs into trade-off decisions to meet customer needs and benefit the company Show less Interaction Design:Conduct usability tests to gain insights on various user experience aspects primarily from an Indian market perspective.Evangelize the concept of using Interaction Design as a part of agile software development to meet end-user expectations.Create various UI concepts to meet the stakeholder requirements which are fringed to achieve business goals.Co-ordinate with firmware team to validate the viability of the UI concepts.Develop user experience specifications Show less

  • Senior User Experience Design Manager

    Nov 2019 - now

  • Senior User Experience Lead

    Jan 2010 - Nov 2019

  • Interaction Designer

    Oct 2006 - Dec 2009