Scott Williams

Experience

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  US Army

  Oct 1995 - Oct 2000

  Fire Support Specialist

  • Honorable Discharge• Service Connected Disabled Veteran• Performed reconnaissance and surveillance• Trained in urban warfare and small unit tactics• Specialized in navigation, target plotting, and laser guided munitionsOlympic Security (1996)• Provided security at the 1996 Centennial Olympics• Performed covert surveillance of the Olympic venue area to protect foreign and local dignitaries, spectators, and athletes from acts of terrorism during an international event..Counter Drug Division (1997-1998)• Assisted federal, state, local law enforcement in the eradication of marijuana in remote areas• Provided surveillance during drug interdiction missions with the DEAIntelligence Analyst (1998-1999)• Responsible for the analysis, processing and distribution of tactical intelligence• Receiving and processing incoming reports and messages Fire Support Specialist 101st ABN DIV (1999-2000)• 3/320th FA• Task Force 3/101 with 1/187 Inf. Show less

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  Erlanger Health System

  Dec 2000 - Jan 2003

  Emergency Medical Technician

  · Emergency & Non-emergency transport for Level 1 Trauma Center· Certified at the EMT-IV level

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  Jefferson County Emergency Medical Services

  Jan 2003 - Jan 2011

  Paramedic

  • Provided advanced emergency medical care and transport for sick and injured patients.• Utilized desk top and portable computers to maintain Electronic Patient Care Reports • Completed patient care reports for documentation, medical billing, and possible litigation• Maintained stock of medical equipment needed for daily operations.• Maintained daily emergency vehicle maintenance records.SWAT Medic (2005 – 2010)· Served as a Tactical Medic/ Entry Officer with the Jefferson County Sheriffs Dept SWAT.· Fugitive apprehension, High risk warrants, Hostage situations, Barricaded suspects. Show less

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  Confidential

  Jan 2005 - Jan 2016

  Private Investigator/Fraud Investigator

  Provided investigative services for Attorneys in civil litigation as well as SIU services for employers, third-party administrators, and insurance companies throughout TN, KY, NC, VA, and AL. Conducted interviews, surveillance, record searches/ retrieval, and scene photography/documentation.

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  Lifeguard Ambulance Service LLC

  Jan 2008 - Jan 2012

  Paramedic / Operations Supervisor

  · Overseen daily operations of an emergency/non-emergency medical transport service with approximately 80 employees. · Reviewed patient care reports as part of a CQI program to check for proper procedures and documentation of patient care.· Maintained a daily staffing level based on the expected daily call volume.· Responded to and investigated external complains from facilities.· Assisted the marketing team with the marketing plan.· Maintained employee files and updated information and training records as needed.· Monitored the operations budget and assisted with annual budget.· Completed injury/accident reports for employees to submit to Workers Comp.· Critical Care patient transport Show less

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  Mountain Hope Good Shepherd Clinic

  Jan 2011 - Oct 2011

  Executive Assistant
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  Jefferson County Emergency Medical Services

  Jan 2012 - Jan 2015

  Paramedic

  • Provided advanced emergency medical care and transport for sick and injured patients.• Utilized desk top and portable computers to maintain Electronic Patient Care Reports • Completed patient care reports for documentation, medical billing, and possible litigation• Maintained stock of medical equipment needed for daily operations.• Maintained daily emergency vehicle maintenance records.

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  Mountain Hope Good Shepherd Clinic

  Jan 2016 - Aug 2018

  Oversee daily operations of a Medical/Dental clinic for uninsured patients with a staff of 21 employees and 30 volunteers. Accomplishments:• Re-negotiated biohazard waste management contract, saving approximately $15,000 per year.• Established partnership with a Group Purchasing Organization (GPO), saving approximately $60,000 per year in lab fees.• Implemented electronic health records for both Medical and Dental at zero cost.Duties include:• Compensation• Human Resources• Electronic Health Recordso Oversee billing and codingo Enroll providers in Electronic Prescribing of Controlled Substance (EPCS)• Risk Management/Complianceo Oversee OSHA, HIPAA compliance programso Maintain facility emergency operations plano Oversee infection control programo Monitor controlled substance database compliance• Data collectiono Weekly, Monthly, and Quarterly reporting for medical and dental departments. Financial, Patient visits, No Shows, A/R,o Quarterly reporting for State SafetyNet Grant Show less Oversee human resources function of a Medical/Dental clinic for uninsured patients with a staff of 21 employees and 30 volunteers. Duties include:• Compensationo Enter bi-weekly payroll into accounting softwareo Submit payroll amounts to bank account for direct deposito Process 941 reportso Process employee W-2s• Talent Acquisition & Retentiono Recruit, interview, and hiring of new staff and volunteerso Conduct background check on applicants and volunteerso Conduct new employee/volunteer orientations.o Maintain employee fileso Maintain employee I-9 files• Risk Management/Complianceo Maintain/Review/Update the company policy manual and employee handbook.o Maintain/Review/Update Clinic Emergency Operations Plan o Oversee OSHA compliance Conduct annual sharps evaluation Review annual infection control program Conduct monthly fire extinguisher inspections Conduct eye wash station inspections Maintain Safety Data Sheets Complete workplace injury reports• Volunteer Managemento Recruit and maintain volunteer staff Show less

  • Director of Operations

    Nov 2016 - Aug 2018

  • Human Resources Manager

    Jan 2016 - Nov 2016
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  Sentara Healthcare

  Aug 2018 - Dec 2021

  Provide overall supervision of staff and oversight of all aspects of operations including customer service, budget, risk management, and compliance with organizational policies, regulations, and standards of care within the Infectious Disease specialty. Accountable for personally monitoring and engaging team members and other resources to improve financial performance, quality, patient experience, and team member performance in 6 outpatient clinics that cover 7 hospitals. Oversee the daily operations of Endocrinology, Dermatology, Rheumatology, and Infectious Disease departments.

  • Practice Manager II (Infectious Disease)

    Apr 2020 - Dec 2021

  • Practice Manager II (Infectious Disease, Rheumatology, Dermatology, Endocrinology)

    Aug 2018 - Apr 2020
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  Mountain Hope Good Shepherd Clinic

  Feb 2022 - Jul 2023

  Practice Manager
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  Animal Clinic of Pigeon Forge, LLC

  Aug 2023 - Apr 2024

  IT Support/Vet Assistant

  • Designed and installed a network for the clinic, including creating a network diagram in Visio.• Converted practice from paper charts to an EHR system (Covetrus Pulse).• Configured and maintained MerakiGo router/firewall for secure and optimized operations.• Provided training and support for staff on new technologies and systems.

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  ComputerWorkz

  Oct 2023 - Apr 2024

  IT Technician

  • Provided onsite and remote IT support to regional businesses.• Managed Microsoft 365 administration, identity, and access management.

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  Apex Systems

  Apr 2024 - now

  IT Field Support Technician @Westgate Resorts

  Contracted @ Westgate Resorts• Configured Ruckus switches and set up VLANs for efficient network management.• Used Wireshark to monitor network traffic, identify congestion, and collaborated with Network Engineers to implement Spanning Tree Protocol and upgrade switches.• Performed onsite network cabling, hardware imaging using Microsoft SCCM and Intune, and troubleshooting for a large resort with 160 cabins and multiple administrative buildings.• Collaborated with Payment Solutions, NOC, and Network Engineers to address and resolve system issues. Show less