Julia Hall, PMP

Experience

• 

  RadioShack

  Aug 2005 - Jan 2008

  Store Manager

  • Assisted District Manager with daily tasks, recruiting, training, numbers reporting and took full responsibility for the district when the DM was unavailable.• Took multiple locations from bottom 5 to top 3 consistently month over month.• Responsible for scheduling, sales quotas, performance reviews, employee training, inventory management, merchandising, reviewing all paperwork and handling issues. Successfully recruited and hired the right people to do the job.• Responsible for build out and staffing of new kiosks introduced to the market. Visa mindre

• 

  AT&T

  Jan 2008 - Nov 2014

  National Distribution Account Manager

  • Conducts role-plays and mentors sales associates to ensure offers and/or promotions initiated by accounts/company are flawlessly executed; customizes and delivers training to fit the needs of each retailer; manages the roll-out of company programs, tools and training. • Analyzes business reports for trending and communicates findings to local retailers. • Serves as a liaison between the retail store and company to identify and resolve issues. • Serves as a point of escalation for customer issues requiring higher-level attention than Customer Service can provide. • Ensures timely and appropriate resolution of all customer issues. • Plans and participates in events to build and strengthen the relationship with dealers. • Develops sales and training objectives for each dealer. Visa mindre

• 

  Cricket Wireless

  Nov 2014 - now

  Responsible for managing sales operations projects that support the sales organization.Steer changes to policies, establishes procedures and provides direction and communication to the regional sales organizations in support of initiatives supporting business unit objectives. Direct product, sales process or operational changes in support of sales organization. May have budget responsibilities. May have responsibility for managing multiple sub functions to include program execution, sales planning, performance reporting and sales compensation. Visa mindre • Provide support, troubleshoot and resolve on-boarding requests and issues for people and locations• Communicate Systems Access• Work with local sales teams, training, distribution and IT operations teams to ensure an excellent onboarding experience for new hire.• Support for tactical projects such as changes and improvements to On-boarding process, training coordination, code management, organizing market information, and overall support of the new hire/transfer process and location changes.• On-going collaboration with On-boarding business partners. Visa mindre Key Roles and Responsibilities: •Mentors and develops sales associates to ensure consistency and effectiveness of offers and/or promotions initiated by accounts/company and that they are flawlessly executed. •Customizes and delivers training to fit the needs of each retailer. •Manages roll-out of company programs, tools, training, and instills a culture of excellence. •Analyzes business reports for trends and communicates findings to local retailers to develop effective business plans. •Serves as a liaison between the retail store and company to identify and resolve issues. •Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of all customer issues. •Plans and participates in events to build and strengthen relationships with dealers. •Develops sales and training objectives for each dealer to build and achieve sales goals. Visa mindre

  • Lead Project Program Manager

    Nov 2021 - now

  • Sales Operations Manager

    Jul 2017 - Nov 2021

  • Retail Operations Analyst

    Feb 2016 - Nov 2021

  • Indirect Sales Executive

    Nov 2014 - Feb 2016