Olayinka S.

Experience

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  Skye Bank Nigeria Plc

  Jun 2008 - Jan 2009

  E-Channels Support - (Intern)

  Operating within a group to provide facets of financial products and services including First-level Support and Maintenance to out station ATMs powered by a purpose built technological framework that supports the service delivery process to customers.

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  PGS Exploration (Nigeria) Limited

  Feb 2010 - Nov 2012

  Data Support

  Reporting to the Senior Data Processor as part of a team responsible for the documentation of technical and project related files in line with company and industry guidelines.

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  DealDey Limited

  Jun 2014 - Sept 2016

  Customer Insight Data Analyst

  Responsible for Business Development in the form of Analytics Reporting in an E-Commerce organization. Analytics and CRM tools employed include Datapine, MySQL, RJ Metrics, Google Analytics, Zendesk, Chronicall, LiveChat and Pipedrive.KEY DUTIES:• Management reporting and dashboarding on product sales using RJ Metrics and Datapine as well as monitoring clicks and conversion rates using Google Analytics.• Provide customer experience data collection and reporting with data from various channels such as Zendesk, Chronicall and LiveChat.• Monitor and communicate updates on sales performance, sales forecast, and trend analysis to help drive performance.• Analyze user flows, funnels, activation, and retention with qualitative feedback to drive insights for Product & Marketing teams.• Support to commercial operations unit to help drive effectiveness and efficiency. Show less

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  ClydeField Limited

  Oct 2016 - Jun 2018

  Customer Experience Operations Analyst

  Responsible for driving efficiency and effectiveness of the Customer Experience teams in relation to operational and digital strategy.KEY DUTIES:• Support the various teams with reports on sales insights and dashboarding using Tableau.• Identify and create new business opportunities, while ensuring delivery of existing businesses.• Provide reporting and data analysis such as Segmentation Analysis, Growth trending, Churn Analysis and Cohort Analysis using data from Salesforce.• Optimize sales process and improve conversion rates using lead scoring based on both Marketing and Product Qualified Leads.• Drive new products/business objectives and identify business leads towards creating successful partnerships and/or driving revenue targets.• Develop analysis, insights and KPI’s to management and internal business stakeholders to deepen understanding of key issues.• Collaborate with cross-functional teams and end users to set out strategic and long-term vision, with strong focus on systems optimization. Show less