Jonathan Karabin

Experience

• 

  Knepshield Properties

  Jun 2015 - May 2018

  Laborer

  Mowed lawns and landscaped properties.Painted apartments and gutted older apartments.Purchased necessary items for completing the jobs.

• 

  Big Lots Stores

  Jun 2018 - Aug 2018

  Sales Associate

  Directed individuals to merchandise locations.Suggested complementary purchases.Stocked merchandise on shelves.

• 

  Miller's Hoagies

  Jul 2020 - Jun 2021

  Cashier/Sandwich Maker

  Provided professional, friendly, and engaging customer service.Addressed complaints with customers and completed financial transactions.

• 

  Old Republic Title

  Jun 2021 - May 2022

  Lien Clearance Associate

  Speak to clients via phone and email about any questions or concerns they may have regarding their refinance.Check for liens/judgments on the client's properties and contact the associated lender/attorney to confirm if said lien/judgment has been paid off or not.Clear the client's file and let the lender know they can issue the refinance.

• 

  Cerner Corporation

  May 2022 - Sept 2022

  Technical Solution Analyst I

  • Troubleshoot client issues they are having with our service or our vendor’s service. (Currently workingAutomated Messaging for patient appointment reminders and Claims/Remittances for claims beingrejected by our internal systems or our 3rd party partners)• This includes troubleshooting our internal applications/software as well as what we have access to forour 3rd parties applications/software• Work a ticket queue based on priority of tickets• Run queries to help gather information needed to solve tickets• Communicate with team members via Microsoft Outlook, Microsoft Teams, Slack and or Zoom to eitherrequest help or to help with tickets that teammates may be struggling with• Respond to client concerns in a timely manner via Microsoft Outlook or Microsoft Teams• Set up calls with clients via Microsoft Teams or Zoom if the issue requires an in depth explanation tohelp the client understand what is going wrong and how they can fix their issues• Access backend Linux nodes to figure out why our Ops Jobs are not running correctly thus not sendingdata to our partner to then send to patients• Access Front-End nodes to access applications needed to troubleshoot tickets• Work escalations if help is needed Show less

• 

  Oracle

  Sept 2022 - now

  Technical Solution Analyst II

  • Troubleshoot client issues they are having with our service or our vendor’s service. (Currently workingAutomated Messaging for patient appointment reminders and Claims/Remittances for claims beingrejected by our internal systems or our 3rd party partners)• This includes troubleshooting our internal applications/software as well as what we have access to forour 3rd parties applications/software• Work a ticket queue based on priority of tickets• Run queries to help gather information needed to solve tickets• Communicate with team members via Microsoft Outlook, Microsoft Teams, Slack and or Zoom to eitherrequest help or to help with tickets that teammates may be struggling with• Respond to client concerns in a timely manner via Microsoft Outlook or Microsoft Teams• Set up calls with clients via Microsoft Teams or Zoom if the issue requires an in depth explanation tohelp the client understand what is going wrong and how they can fix their issues• Access backend Linux nodes to figure out why our Ops Jobs are not running correctly thus not sendingdata to our partner to then send to patients• Access Front-End nodes to access applications needed to troubleshoot tickets• Work escalations if help is needed Show less