Monica Hacker

Experience

• 

  Buffalo Wild Wings

  Sept 2008 - Dec 2012

  Responsible for new team member orientation and trainingGuest service representativeQuality control Create positive guest experienceWork with team to achieve customer service objectivesVerify order accuracy and quality

  • Front of House Trainer

    Feb 2009 - Dec 2012

  • Cashier/Greeter

    Sept 2008 - Feb 2009
• 

  University of Wisconsin Nutrient and Pest Management Program

  May 2009 - May 2012

  Office and Communications Administration

  Client RelationsCreation of various documents for office useGenerating newsletter and preparation for distribution of newsletters (Extensive use of all Microsoft Office Programs)

• 

  Walgreens

  Jun 2011 - now

  Provide exceptional customer serviceOnboarding of new hires and talent development of current team membersRecruit and interview to maintain talent pipelineSupervise staff to ensure that they are providing extraordinary customer serviceCommunicate policy changesLead a motivated teamHandle performance management issues due to vacancy in Assistant Store Manager positionDeveloped relationships with community and area businesses to provide healthcare services Supervised store upon departure of store manager during the holiday seasonManaged store in absence of store manager due to Community Leader responsibilitiesManaged store in absence of store manager due to maternity leave. Executed back-to-school season targeting college market – resulting in profitHeld team responsible in performance management situations Developed succession planning for ASM-T positionSupport fellow management team Worked to improve employee morale and customer service scoresChampioned the idea of utilizing employee involvement to help employees learn and demonstrate new cultural beliefs Execute strategic business decisionsProvide exceptional customer serviceConsult with management regarding strategic decisions

  • Store Manager

    Oct 2014 - now

  • Assistant Store Manager

    Nov 2013 - Oct 2014

  • Assistant Store Manager Trainee

    May 2013 - Nov 2013

  • Assistant Manager

    Sept 2011 - May 2013

  • Management Intern

    Jun 2011 - Aug 2011