Monica Hacker

Monica Hacker

Followers of Monica Hacker54 followers
location of Monica HackerDane County, Wisconsin, United States

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  • Timeline

  • About me

    Store Manager at Walgreens

  • Education

    • University of Wisconsin-Madison

      -
      Bachelor of Business Administration (B.B.A.) Business Administration and Management, General
    • University of Wisconsin-Madison - School of Business

      2008 - 2012
      Bachelors of Business Administration Management and Human Resources and Marketing

      Activities and Societies: Design Director for b.Line (The Wisconsin School of Business Magazine)

  • Experience

    • Buffalo Wild Wings

      Sept 2008 - Dec 2012

      Responsible for new team member orientation and trainingGuest service representativeQuality control Create positive guest experienceWork with team to achieve customer service objectivesVerify order accuracy and quality

      • Front of House Trainer

        Feb 2009 - Dec 2012
      • Cashier/Greeter

        Sept 2008 - Feb 2009
    • University of Wisconsin Nutrient and Pest Management Program

      May 2009 - May 2012
      Office and Communications Administration

      Client RelationsCreation of various documents for office useGenerating newsletter and preparation for distribution of newsletters (Extensive use of all Microsoft Office Programs)

    • Walgreens

      Jun 2011 - now

      Provide exceptional customer serviceOnboarding of new hires and talent development of current team membersRecruit and interview to maintain talent pipelineSupervise staff to ensure that they are providing extraordinary customer serviceCommunicate policy changesLead a motivated teamHandle performance management issues due to vacancy in Assistant Store Manager positionDeveloped relationships with community and area businesses to provide healthcare services Supervised store upon departure of store manager during the holiday seasonManaged store in absence of store manager due to Community Leader responsibilitiesManaged store in absence of store manager due to maternity leave. Executed back-to-school season targeting college market – resulting in profitHeld team responsible in performance management situations Developed succession planning for ASM-T positionSupport fellow management team Worked to improve employee morale and customer service scoresChampioned the idea of utilizing employee involvement to help employees learn and demonstrate new cultural beliefs Execute strategic business decisionsProvide exceptional customer serviceConsult with management regarding strategic decisions

      • Store Manager

        Oct 2014 - now
      • Assistant Store Manager

        Nov 2013 - Oct 2014
      • Assistant Store Manager Trainee

        May 2013 - Nov 2013
      • Assistant Manager

        Sept 2011 - May 2013
      • Management Intern

        Jun 2011 - Aug 2011
  • Licenses & Certifications

    • Food Manager

      State of Wisconsin Department of Health Services
      Jul 2012
    • Pharmacy Technician Certification Board Certified Technician

      Pharmacy Technician Certification Board
      Apr 2014