Mohamed Shaat

Experience

• 

  Compaq Computer Corporation

  Jan 1992 - Sept 1994

  Quality Assurance Test Engineer

  Designed in-circuit test programs for the Compaq line of Intel processor-based computers and mission critical servers.

• 

  Policy Management Systems Corporation (PMSC)

  Sept 1994 - Oct 1996

  Software Design Engineer

  Designed and developed SQL-embedded client/server applications in OS/2 and Mainframe environments for the financial and insurance market sectors.

• 

  Nortel Networks

  Oct 1996 - Jan 2011

  Technical role providing escalation support for Nortel’s Carrier VoIP solutions. Act as a customer liaison by partnering with customers and 3rd party vendors to provide quality solutions in a timely manner. Led a multi-site team which was responsible for the analysis, planning, design, development and delivery of software features required in the integration of 3rd party broadband access gateways into a Solaris based Element Management Systems. Responsible for the design, architecture, and development of secure, stable, resilient, and cost-effective converged networks. Responsible for the design and implementation of real-time critical call processing features for Nortel Networks line of DMS-10 digital switches. Assist in determining customer business requirements through analysis of external specifications, and direct customer contacts.

  • Senior Escalation Engineer, Carrier VoIP Global Product Support

    Aug 2006 - Jan 2011

  • Integration Project Leader, CVoIP Integrated Element Management System

    Jan 2003 - Aug 2006

  • Senior Architect, Succession Soft Switch Development

    Jan 1999 - Jan 2003

  • Member of Scientific Staff, DMS-10 Development

    Oct 1996 - Jan 1999
• 

  Cisco

  Feb 2011 - now

  Build strategic cross functional global teams, operational processes, program management, drive innovation and strategy to support objective of increasing revenue growth in services. Directly involved in bringing over $100M incremental service bookings for Service Provider in the last 3 years. Leading a global team responsible for supporting the world largest Service Providers with an estimated $10B Cisco install base. Cross functional role providing technical, project and business leadership shaping new 4G technologies, focusing on Mobile Packet Core, Policy, Small Cell and WiFi solution offerings.

  • Manager, Customer Delivery

    Jun 2017 - now

  • Technical Leader

    Feb 2011 - Jun 2017