Mohamed Shaat

Mohamed Shaat

Quality Assurance Test Engineer

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location of Mohamed ShaatCary, North Carolina, United States

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  • Timeline

  • About me

    Manager, Customer Delivery at Cisco

  • Education

    • The University of New Mexico

      1989 - 1991
      Master's degree Computer Engineering
    • The University of New Mexico

      1986 - 1989
      Bachelor's degree Electrical and Electronics Engineering
  • Experience

    • Compaq Computer Corporation

      Jan 1992 - Sept 1994
      Quality Assurance Test Engineer

      Designed in-circuit test programs for the Compaq line of Intel processor-based computers and mission critical servers.

    • Policy Management Systems Corporation (PMSC)

      Sept 1994 - Oct 1996
      Software Design Engineer

      Designed and developed SQL-embedded client/server applications in OS/2 and Mainframe environments for the financial and insurance market sectors.

    • Nortel Networks

      Oct 1996 - Jan 2011

      Technical role providing escalation support for Nortel’s Carrier VoIP solutions. Act as a customer liaison by partnering with customers and 3rd party vendors to provide quality solutions in a timely manner. Led a multi-site team which was responsible for the analysis, planning, design, development and delivery of software features required in the integration of 3rd party broadband access gateways into a Solaris based Element Management Systems. Responsible for the design, architecture, and development of secure, stable, resilient, and cost-effective converged networks. Responsible for the design and implementation of real-time critical call processing features for Nortel Networks line of DMS-10 digital switches. Assist in determining customer business requirements through analysis of external specifications, and direct customer contacts.

      • Senior Escalation Engineer, Carrier VoIP Global Product Support

        Aug 2006 - Jan 2011
      • Integration Project Leader, CVoIP Integrated Element Management System

        Jan 2003 - Aug 2006
      • Senior Architect, Succession Soft Switch Development

        Jan 1999 - Jan 2003
      • Member of Scientific Staff, DMS-10 Development

        Oct 1996 - Jan 1999
    • Cisco

      Feb 2011 - now

      Build strategic cross functional global teams, operational processes, program management, drive innovation and strategy to support objective of increasing revenue growth in services. Directly involved in bringing over $100M incremental service bookings for Service Provider in the last 3 years. Leading a global team responsible for supporting the world largest Service Providers with an estimated $10B Cisco install base. Cross functional role providing technical, project and business leadership shaping new 4G technologies, focusing on Mobile Packet Core, Policy, Small Cell and WiFi solution offerings.

      • Manager, Customer Delivery

        Jun 2017 - now
      • Technical Leader

        Feb 2011 - Jun 2017
  • Licenses & Certifications