David Nguyen

Experience

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  International Monetary Fund

  Oct 2004 - May 2006

  Tier II Economic Support Specialist/ Economic Information Systems Analyst

  •Provided Tier-II technical and functional desk-side support to users for IMF-proprietary economic systems (ex. EDSS, STATA, and ECOS) used by economists and research assistants.•Migrated macro framework sector files from MS Excel to Database Management for Excel (DMX) format in accordance with IMF Data Integrity Guidelines.•Used MS Excel to create charts, graphs, pivot tables, lookup functions and user forms to perform analysis and calculations of economic growth trends.•Software integration expert for SOX applications and fund standard software applications.•Designed and created the web-based help files and error logs for the Panel Chart Facility, IMF proprietary software that designs customized charts with Fund standard templates. Show less

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  Georgetown University

  Aug 2006 - Aug 2011

  Technical Trainer and Development Reporting Analyst

  •Trains University faculty, Advancement staff, alumni, volunteers, and student workers in the utilization of Microsoft, Adobe, and Georgetown University proprietary software. Presentations and training's vary from instructor lead training to creation of virtual sessions.•Extracts data and produces analytic donor profile reports for the Georgetown Discovery Initiative Campaign. Profile reports analyzed potential donor populations based on demographic and financial information, to produce a single and comparable donor rating/score.•Produced "heat maps" to identify new graduate alumni populations with propensity ratings for recurring annual donations. •Developed functional formula-based Excel templates that pull information from Millennium(Sage/Abila donor database) excel files. Templates automated the calculation and matching of donor information to cost center unit for Stewardship Accounting and reporting.•Run front end and back end Millennium donor reports through the Georgetown report request ticketing system. •Developed macros and Excel add-ins using Visual Basic for Applications (VBA) to streamline prospect research and donor analysis. •Design and provide Excel spreadsheet solutions (macros, custom formulas, and pivot tables) for users when needed. Most are designed to manipulate system generated reports into tangible data sets. •Creates, maintains, and distributes monthly Advancement training calendar. Tracks the registrants, attendance, and user satisfaction rating for all advancement classes that are offered monthly. •Performs quality assurance analysis for donor reports. •System Admin for Millennium and P.R.M (Prospect Relationship Manager software) user accounts. Creates and modifies users, permissions, and roles from systems as needed.•Authored knowledge base articles for Georgetown proprietary systems. A one stop shop for “best practices,” as well as a quick answer dashboard for any common data questions, specific to donors and alumni relations. Show less

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  UC Berkeley

  Aug 2011 - May 2018

  • Primary systems administrator and reporting analyst for all Central HR hosted e-learning resources that service the entire campus (Sumtotal – Learning Management System, Lynda.com, Safari Tech and eBooks).• System Administration duties include: maintaining and modifying data feeds into the corresponding systems, previsioning user accounts with proper view rights/permissions, and performing regular quality assurance testing to validate data integrity and timely removal of erroneous records.• Reporting Analyst duties include: Automation of user, course, and mandated compliance reporting to feed into Central HR dashboard. Extraction and analysis of year over year training data to identify trends and develop informed decisions towards UCB’s staff development goals. Annually develop and present a series of Impact Metrics to UCB leadership highlighting staff training initiatives and their Workshop Return, Workshop Effectiveness, and Net Promoter Score. Additional report creation and analysis as needed.• Primary systems administrator for UCB’s Lynda.com e-learning tool. Performs reporting of course, average time, and departmental usages statistics to the Chief Learning Officer for selection of courses to include in job/competency framework mapping initiative.• Owner of the Central HR Sponsored Tuition program – offering staff free tuition from Central HR funds for professional and personal development courses hosted through UC Berkeley. Courses are selected based on an analytical approach designed to match skill gaps at UC Berkeley with offered courses at UCB. Show less •Network Systems Administrator - management of users, computers, and security groups and their corresponding network drive, folder, and file permissions in MS Active Directory.•Performs weekly data backups and dual-key encryption of Counseling and Psychological Services patient records and transcripts. •Technical Team contributor in the design, testing and implementation of Barracuda web filter. Back up Barracuda systems admin tasked with performing all the same duties as the Sr admin, including targeted content filtering and application blocking, as well as white listing of website to enforce UC Berkeley, FERPA, and HIPPA security policies. Show less •Trains medical providers, front desk staff, and clinical assistants in the utilization of electronic health record systems (EHRs) & enterprise practice management applications (EPMs) •Collaborates with key leadership to develop new training programs and courses for medical staff in response to the training needs of University Health Services. •Creates training documentation (cheat sheets, quick reference cards, and manuals) based on approved best practices for UHS staff. Designed to minimize errors and promote reporting accuracy by guiding staff through critical data-centric workflow processes.•Designs, diagrams, and tracks change management of clinical template modifications made to the UC Berkeley Electronic Health Records system.•Designs and provides Excel spreadsheet solutions (automation macros, custom formulas, and pivot tables) for manipulating system generated patient reports. •Performs quality assurance testing to all software upgrades and electronic health record template changes prior to release into the UC production environment.•UC Berkeley training lead and Q&A tester for the electronic health record system conversion from NextGen to Point and Click.•UHS training lead for the UC-wide migration from Cal Agenda & Cal Mail, to the bConnected Suite (Google Apps for Education). Training was exclusively offered to UHS staff. Course registration and attendance were tracked via UC Learning Management system (LMS). •UC Berkeley training liaison for UCSF Student Health Center. Provides training consultation and support for the Point and Click system migration at UCSF. •Designs and develops “On the Road with EHR”, a monthly newsletter that identifies changes made to the EHR and EPM systems as well as future modifications down the pipeline. Show less

  • Learning Management Systems Administrator and Reporting Analyst

    Apr 2015 - May 2018

  • Electronic Health Record & Enterprise Business Applications Administrator

    Oct 2013 - Apr 2015

  • Medical Management Systems Trainer

    Aug 2011 - Sept 2013
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  Berkeley Lab

  May 2018 - now

  Learning Management Systems Administrator and Instructional Designer