Aline Moura

Experience

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  Otto Gübel Sociedade de Advogados

  Nov 2015 - Jul 2016

  Bilingual Front of House and EA to CEO

  • Revamped CEO's schedule and streamlined communication by managing his calendar, scheduling important meetings, drafting letters, and communicating with clients via phone and email.• Spearheaded successful national and international business travels for the CEO by arranging travel, and accommodation and creating detailed itineraries.• Streamlined the firm's documentation process by efficiently managing a high volume of work, including editing, printing, scanning, and organising clients' information in the firm's software.• Demonstrated strong interpersonal skills effectively communicating with clients on a daily basis.• Sharpened keyboard and IT skills by utilising Outlook and Microsoft Office, including Word, Excel, and PowerPoint. Show less

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  The European Nature Trust

  Sept 2017 - Jul 2018

  Sales And Event Coordinator

  • Demonstrated exceptional event management skills by planning, managing and executing two successful fundraising events at BAFTA with over 220 guests• Facilitated catering services and planned menus to complement event theme and client preferences.• Prepared, monitored and maintained event budgets.• Designed event floorplans in alignment with budget and venue constraints.• Paid and settled with vendors, venues, staff and contracted services.• Planned and efficiently organised activities, details and timelines for large- and small-scale events.• Provided post-event debrief paperwork, completing documents within agreed timeframes.• Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.• Solicited client feedback to assess event success and uncover opportunities for improvement.• Boosted online presence by curating content and managing the organisation's social media channels, running targeted advertising campaigns on Instagram and Facebook and securing partnerships with conservation, travel, and lifestyle influencers. Show less

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  Quiller Consultants

  Jun 2018 - Aug 2018

  Public Relations Communications Intern

  • Conducted thorough research and analysis of a client's Internal Communications (IC) channels, leading to a 15% improvement in engagement based on recommended updates provided to a PR and Internal Communications specialist.• Showcased expertise in research and analysis by participating in 5+ focus group sessions and presenting actionable insights to the senior specialist, contributing to a 10% increase in message clarity.• Demonstrated exceptional communication skills through effective oral and written reporting, leading to improved internal alignment and a 95% approval rate of reports by senior stakeholders.• Edited and proofread over 20 articles for corporate newsletters, enhancing clarity and maintaining consistency, which resulted in a 20% reduction in revision time and alignment with the client’s brand guidelines.• Built strong commercial acumen and attention to detail by working independently with minimal supervision, ensuring a 100% on-time project delivery rate. Show less

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  Shape History

  Jan 2020 - Mar 2020

  Brand Strategist

  • Conceptualised brand identity and developed unique communication guidelines for a prominent UK NGO, contributing to a 25% improvement in brand recognition and consistency.• Developed deep consumer insights through comprehensive market research, consumer deck analysis, and competitor analysis, which informed strategic brand positioning and a rebranding strategy that increased audience engagement by 20%.• Facilitated 3+ focus group sessions with the client's senior leadership team, summarised findings, and created detailed target audience persona profiles, enhancing targeted communication and campaign effectiveness.• Presented research findings in a compelling report that received a 100% positive feedback rating from the client, leading to the adoption of proposed communication strategies.• Gained expertise in brand management, strengthened research, problem-solving, analytical, and reporting skills, and demonstrated the ability to meet tight deadlines with high-quality output while working effectively in a collaborative team environment. Show less

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  POW Food

  Oct 2020 - now

  • Managed and owned a high-value client portfolio, building trust-based relationships through proactive communication to assess satisfaction and resolve issues efficiently. • Promoted new offerings to enhance client engagement and consistently exceeded expectations, achieving a 90% customer satisfaction and retention rate over nearly three years.• Onboarded new catering clients as the main point of contact post-sale, conducting 15+ onboarding sessions monthly ensuring a seamless transition and alignment with the business goals. Facilitated a smooth start to the customer journey, laying the foundation for long-term success and client satisfaction.• Introduced a new system for managing ad hoc inquiries, which increased the workflow and productivity of the team, resulting in a 60% growth in conversion rates within a year.• Acted as the main point of contact for both contractual and ad hoc clients, planning, managing, and executing hundreds of mid- to large-scale events annually. Collaborated with high-value clients from project ideation and planning stages and worked closely with internal teams to ensure successful project completion, resulting in a seamless event delivery that exceeded customer expectations. • Supported long-term growth by identifying upsell opportunities, driving revenue generation, and contributing to sustainable business revenue growth of 30%.• Collaborated cross-functionally to implement feedback and enhance the customer journey. Show less • Managed a portfolio of client accounts, serving as the primary point of contact for catering inquiries and client support, contributing to a 25% increase in repeat business and improved client retention.Strengthened client relationships by coordinating closely with internal teams, including the kitchen and logistics, to deliver a seamless and consistent customer experience.• Produced high-quality client-facing documents, spreadsheets, and presentations, reducing preparation time by 15% and increasing client satisfaction scores.• Partnered with senior management to implement operational improvements, streamlining processes and boosting team performance, leading to more efficient workflows and faster client response times.• Managed client scheduling and resource allocation, improving calendar efficiency by 25% and increasing client appointment punctuality and satisfaction.• Processed vendor invoices and incoming payments with high accuracy, reducing payment errors and maintaining accurate financial records.• Oversaw office inventory and supply chain activities, improving stock availability by 15% and reducing inventory discrepancies by 10%—ensuring smooth business operations and consistent service delivery.• Successfully managed multiple projects within tight deadlines and budget constraints, achieving a 100% on-time delivery rate and reinforcing client trust. Show less

  • Client Relationship Manager

    Mar 2022 - now

  • Administrative Account Coordinator

    Oct 2020 - Mar 2022