Kaylene Moses

Experience

• 

  Citi Group

  Oct 2000 - Dec 2006

  Senior Business Analyst

  • Senior Business Analyst and Manager of the Citibank GRBS Australia Client Database for Australian Citigroup Customers, working in conjunction with all Citigroup IT System Managers and Singapore IT System Developers to provide seamless delivery of Citibank services to the Australian customer base• Managed, tested and implemented system upgrades for Citibank GRBS Australia Client Database including business process improvement initiatives• Operated Client Database Help Desk for Australia to identify issues, train staff and gather analytics for system upgrades• Worked closely with Complementary systems BA’s to achieve group goals including interactivity of products and transformational Citibank projects• Designed, documented and delivered business and system training for business users including facilitation of process improvement ‘as is/should be’ mapping sessions and gap analysis, new system/business processes• Consulted and collaborated regularly on all IT project work undertaken across Australian systems to facilitate Citigroup strategy and ensure fit to environment Show less

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  Excavation Company

  Dec 2006 - Mar 2008

  Operations Manager/Part Owner

  Operations management of small excavation and cartage company including strategic planning, strategic partnership management, customer service management, quality assurance, process improvement, reporting

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  University of New England (AU)

  Mar 2009 - Mar 2021

  • Successfully designed, prioritised and delivered the $4M Commonwealth Equity-funded HEPPP portfolio annually to proactively increase the participation of current and prospective domestic students from low SES, rural and Indigenous backgrounds in undergraduate qualifications• Program Management of UNE Equity Programs including research fellow grants to facilitate opportunity for research success• Strategic support and governance expertise to senior executive regarding university quality matters, policy and procedures, assisting strategic decision making on such matters as university registration, delegations and accreditation• Development and implementation of strategic HEPPP project practices, systems and procedures to support the achievement of quality outcomes for the university HEPPP projects including regional school programs, work placement programs, community engagement programs and student success programs• Set up of the Academic Quality Directorate (AQD) PMO to devise and deliver targeted strategic HEPPP Projects, providing innovation and scoping, development, and delivery of innovative projects and solutions, including designing, piloting, trialing, evaluating and supporting the transition of program initiatives to full-scale implementation• Preparation, management and delivery of comprehensive and timely University briefings to senior management and executive • Management, preparation and delivery of Department of Education reporting within timeframes Show less • Concurrent with Equity role, at the request of the CFO, completed full business requirements utilising business analysis and stakeholder engagement skills to facilitate the procurement process for contracting of a hosted (SaaS) UNE Travel Management Solution, moving the university from a manual process to an online, work-flowed solution• Engaged a third party provider, managing the procurement process, including tender selection, negotiation and contracting• Successfully delivered the UNE Travel Management Solution Project including project planning, resourcing, design and development, evaluation, communication and reporting, user testing (UAT), commencement of implementation and handover for embedding of the software service in FPAS Show less • Provision of expert advice and high level analytical reports to University Executive in regard to academic quality matters pertaining to University accreditation and the Higher Education Standards Framework (HESF)• Systems and process management for monitoring academic quality assurance across the university to achieve university accreditation and maintain adherence to the Higher Education Standards Framework (HESF)• Design thinking and development of academic quality measures for the university to ensure compliance with regulatory and sector standards• Strategic support and advice to the University Executive on the university’s current and future course profile to ensure fit to tertiary sector environment• Liaison with the University’s Academy to ensure statutory requirements met for discipline, course and unit compliance with the AQF, Threshold Standards, ESOS and all other regulatory frameworks Show less • Produced critical analysis report for ‘Defining University Cost Structure Methodologies’ including Activity Based Costing, requested by UNE CFO as strategic planning advice• Developed strategic KPIs through critical analysis and iterative update of the UNE Procurement Directorate Strategic Plan as requested by the Director, UNE Procurement• Comprehensive business analysis completed, with process mapping and procedures developed for use in the UNE Procurement Directorate, as requested by the Director, UNE Procurement• Business analysis, process mapping and process improvement identification of financial process of UNE Partnerships (UNE Controlled Entity) successfully completed for the UNE Finance (FPAS) Director• UNE Strategic Business Plan development for Director, Office of Strategy Management and UNE Vice-Chancellor Show less • Structural Adjustment Fund project, UNE-TAFE Dual Sector Institution, developed and implemented as a ‘first in practice for Australia’ • UNE-TAFE Dual Sector Institution: Integrated Health Degrees Project from business case to delivery to embed VET (vocational education and training) qualifications inside UNE degrees, enabling multiple qualifications achievement within a bachelor degree, liaising with TAFE NEI and UNE Senior Management to inform strategic business decision making and with stakeholders across both institutions to agree and deliver outcomes Show less

  • UNE Equity (HEPPP) Portfolio Manager, UNE Academic Quality Directorate

    Mar 2017 - Mar 2021

  • Project Manager, UNE Financial Services Directorate (concurrent role)

    Jun 2017 - Jun 2018

  • Academic Quality Manager, UNE Academic Quality Directorate

    Oct 2016 - Mar 2017

  • Project Manager/Business Analyst, UNE Financial Services Directorate

    Apr 2016 - Oct 2016

  • Project Manager, UNE Strategic Projects Group

    Nov 2012 - Mar 2016

  • Various UNE Project Manager Roles

    Mar 2009 - Nov 2012
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  NSW Department of Education - Curriculum and Reform

  Aug 2022 - May 2023

  Principal Program Manager, Curriculum Reform Program

  The Curriculum Reform Program delivered a new curriculum for Kindergarten to Year 12, from syllabi developed by the NSW Education Standards Authority (NESA). The Program Manager role led the development and delivery of the program, managing and evaluating workstreams and projects to ensure successful delivery on time and within budget to meet the overall program outcomes, organisational objectives and business benefit for users and the department

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  University of Sydney

  May 2023 - now

  Portfolio/Senior Program Manager

  Delivery of high-quality portfolio/program management services and advice for University Strategic Programs and Operational Initiatives, partnering with Executive Sponsors and their Business Leads; Designing and delivering complex strategies and programs requiring multiple streams of work; Managing, delivering and closing out of programs with project teams using fit-for-purpose methodologies