James D Sheppard

Experience

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  Controlled Power Company

  Apr 1986 - Dec 1990

  Client Support Representative

  Engaged with customers on behalf of this manufacturer of power quality solutions for mission critical and life safety applications; sent marketing literature to sales representatives throughout the United States and Canada; interacted with the sales team and management to find appropriate solutions to customer concerns; recorded, edited, and distributed sales and service training seminars on professional equipment.- Resolved customer complaints while identifying problems – took appropriate corrective action which increased client retention ratios significantly- Set up training materials, which grew the effectiveness of the customer service department- Demonstrated professionalism and business acumen resulting in immediate positive feedback- Entrusted with keys and building security codes, including codes to the media studio suite- Upheld all policy and procedural standards – went above and beyond in performance of duties Show less

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  WILLIAM BEAUMONT HOSPTIAL

  Jul 1991 - Sept 2016

  Interpreted engineering drawings, schematics, and ladder diagrams; inspected, repaired, tested, installed, and replaced plumbing, electrical, electronic, pneumatic, hydraulic, and mechanical systems; read blueprints and performed preventive maintenance on critical equipment; troubleshot equipment and system malfunctions in a logical manner leading to timely repairs and return to normal service.Diagnosed and Repaired:- Dietary equipment, including ovens, combi ovens, steam kettles, tray lines, industrial dish machines, and deep fryers- Pneumatic tube system, automatic doors, beds, dock equipment, and physical therapy equipment- Operating room and Central Processing equipment, including sterilizers, surgical tables, surgical lights, instrument washers, cart washers, sonics, and blanket warmers Show less Received delivery of soft drinks, snack items, and candy and filled several vending machines to proper inventory levels; placed items on racks and assigned proper pricing; ensured proper refrigeration of all cold products; prepared requisitions for food and beverage supplies; removed unsold and stale products; collected money from machines; communicated positively with customers.- Managed inventory- Performed routine maintenance of machines – completed minor repairs and adjustments on machines to correct jams or similar malfunctions- Cleaned interior and exterior of machines – maintained clean vending areas- Distributed more beverages and candy than other clerks which led to higher sales- Awarded for perfect attendance Show less

  • Electro-Mechanical Repair Technician

    Apr 1994 - Sept 2016

  • Vending Clerk

    Jul 1991 - Apr 1994
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  BEAUMONT HEALTH SYSTEM

  Sept 2016 - now

  Senior Mechanic

  Perform maintenance and preventive maintenance of hospital buildings, grounds, facilities, equipment, and electrical and mechanical devices, including emergency work for one of the largest healthcare systems in Michigan; ensure critical pneumatic and hydraulic systems function at the peak capacity; purchase parts and supplies; recognized as the most knowledgeable technician for issues with the pneumatic tube system.Diagnose and Repair:- Dietary equipment, including ovens, combi ovens, steam kettles, tray lines, industrial dish machines, and deep fryers- Pneumatic tube system, automatic doors, beds, dock equipment, floor maintenance, and physical therapy equipment- HVAC system issues and refrigeration devices – reset air handlers- Plumbing issues with sinks, showers, toilets, and ice machines- Televisions, telephones, and nurse call systems- Elevators, med gas outlets, and lighting Show less