Jeffrey S. Cline, PE

Experience

• 

  Westinghouse Electric Company

  Mar 1989 - Dec 1995

  Senior Engineer
• 

  Alcatel Telecommunications

  Jan 1996 - Feb 1997

  Process Control Coordinator
• 

  General Electric

  Feb 1997 - Oct 2004

  Responsible for the standardization, simplification, and improvement of Services execution in each of six Tier 1 P&Ls within GE Energy. Support external customers, internal customers, and business leadership in Quality Improvement and Six Sigma Initiatives. Responsible for executing key projects to generate Variable Cost Productivity, incremental Contribution Margin growth, and Cash improvement. Lead the mentoring and certification of Black Belts in Global Services. Lead Service integration activities in support of new and existing Tier 1 Service Offerings, including Start-up & Commissioning, On-Demand & Emergency Service, Predictive & Preventive Maintenance, Parts, Consulting Engineering, Service Agreements, Instrument Calibration & Repair, Training, and Staffing Services. Support external customers, internal customers, and business leadership in Quality Improvement and Six Sigma Initiatives.• Led Quality integration activities for Industrial Systems merger into Energy• Led Energy-wide project to focus on Outage Execution & served on the Corporate OTR Council• Co-Led Team of BBs to deliver $19MM in Variable and Base Cost Productivity• Created Project Manager Six Sigma Engagement Tracking Template for large projects (>$250k)• Completed MBB Project – Integration of Power Maintenance International ($22MM acquisition)• Taught on-line Green Belt Courses – Feedback Scores (1 to 5): Measure=4.1, Analyze1=4.4, Analyze2=4.4 Show less Responsible for executing key projects to generate Variable Cost Productivity, incremental Contribution Margin growth, and Cash improvement. Lead the mentoring and certification of Green Belts in the Central Region. Support external customers, internal customers, and business leadership on Quality Improvement Initiatives.• Delivered $12.4MM in Variable Cost Productivity as part of Black Belt Team• Developed Central Region Initiative Program to focus District Managers on key business drivers: o Q3 – Rev=$6.1MM (+3% VOP), CV=$3.9MM (+10% VOP) o Q4 – Rev=$6.7MM (+12% VOP), CV=$4.1MM (+17% VOP)• Completed BB Project – DFSS – Sales Force Automation – Siebel un-tethered CRM application• Completed BB Project – DMAIC – District Business Planning Standardization• Earned Black Belt Certification in 2003 Show less Responsible for the development, management, and coordination of Engineering & Construction staff for Industrial Controls projects. Objectives include maximizing branch financial performance, expanding customer base, and managing & allocating appropriate resources for project execution. Actively grow the revenue and operating margin. Direct scoping and bidding for all project quotes. Direct planning and development of branch staffing and budget. Review cost accounting, production reports, and job tracking reports. Lead sales and marketing presentations.Generated $10MM Revenue – 2000 (Winston-Salem). Increased Revenue growth – up 25%. Decreased Base Cost – down 23%. Increased Operating Margin growth – up 67%. Managed 120 Engineering/Craft resources.Generated $8MM Revenue – 2001 (St. Louis)Generated 34% Contribution Margin. Generated $2.2MM Revenue – Q1 2002 (St. Louis). Increased Contribution Margin growth – up 5%. Decreased Base Cost – down 4%. Show less

  • Master Black Belt

    Jul 2003 - Oct 2004

  • Black Belt

    May 2001 - Jul 2003

  • Branch Manager

    Apr 1999 - May 2001

  • Engineering Manager & Project Manager

    Mar 1998 - Apr 1999

  • Senior Systems Engineer

    Feb 1997 - Mar 1998
• 

  Gexpro Services

  Oct 2004 - now

  Responsible for providing leadership in designing, documenting and maintaining Business, Quality, and Risk Management Systems. Manage Supplier and Part level qualifications in support of Global Supply Chain, with significant time spent in China. Conduct Global Supplier Audits to confirm adherence to Customer requirements for existing suppliers and to assess capability for new developmental suppliers. Ensure full compliance to ISO/AS policies and procedures. Evaluate feedback information of product reliability and utilize data to formulate and implement corrective action when necessary, including actions, which will improve effectiveness, efficiency and productivity. Establish and maintain a product quality program and quality system to meet business and contractual quality requirements. Support external customers, internal customers, and business leadership in Cost of Quality reduction and Continuous Improvement Initiatives. Serve as the principal point of contact for operational risk management to protect the company’s property, assets, and employees by mitigating potential risks of loss, damage, and injury. Manage the company's property and casualty insurance program and insurance claims management processes.• Led Quality Management System (QMS) registration for ISO9001, AS9100, and ISO13485 standards• Led the COVID-19 Task Force• Created and Delivered training courses on 8-D Problem Solving and Continuous Improvement• Led the Customer Experience (CX) survey process for Customer Loyalty• Led the Cost of Quality (CoQ) reduction efforts• Managed the insurance program to ensure effective coverage for various risks facing the company Show less Responsible for providing leadership in designing, documenting and maintaining Business and Quality Systems. Manage Supplier and Part level qualifications in support of Global Supply Chain, with significant time spent in China. Conduct Global Supplier Audits to confirm adherence to Customer requirements for existing suppliers and to assess capability for new developmental suppliers. Ensure full compliance to ISO/AS policies and procedures. Evaluate feedback information of product reliability and utilize data to formulate and implement corrective action when necessary, including actions, which will improve effectiveness, efficiency and productivity. Establish and maintain a product quality program and quality system to meet business and contractual quality requirements. Support external customers, internal customers, and business leadership in Cost of Quality reduction and Continuous Improvement Initiatives. • Led Quality Management System (QMS) registration for ISO9001, AS9100, and ISO13485 standards• Created and Delivered training courses on 8-D Problem Solving and Continuous Improvement• Led the Net Promoter Score® (NPS®) survey process for Customer Loyalty• Led the Cost of Quality (CoQ) reduction efforts• Mentored the completion of 114 Customer Process Improvement and 97 Supplier Process Improvement projects from 2012 through 2020• Completed the Rexel Strategic Execution Program at IMD in Lausanne, Switzerland in 2013 Show less Responsible for providing leadership in designing, documenting and maintaining Business and Quality Systems. Manage Supplier and Part level qualifications in support of Global Supply Chain, with significant time spent in China. Conduct Global Supplier Audits to confirm adherence to Customer requirements for existing suppliers and to assess capability for new developmental suppliers. Ensure full compliance to ISO/AS policies and procedures. Evaluate feedback information of product reliability and utilize data to formulate and implement corrective action when necessary, including actions, which will improve effectiveness, efficiency and productivity. Establish and maintain a product quality program and quality system to meet business and contractual quality requirements. Support external customers, internal customers, and business leadership in Cost of Quality reduction and Continuous Improvement Initiatives.• Led Quality Management System (QMS) registration in Gexpro Services for ISO9001 and AS9100 standards• Led the Cost of Quality (CoQ) reduction efforts• Created & implemented Net Promoter Score® (NPS®) survey process for Customer Loyalty• Created & implemented Supplier Scorecard measurement system & Supplier Site Assessment Checklist• Digitized QC Inspection processes and Document Management • Globalized Supplier Management and Development in China, Taiwan, India• Completed MBB Project – Led the 2005 OM Improvement Initiative & landed $9.05MM of positive OM impact• Authored white paper – “A Six Sigma Approach to Service Quality” in 2005• Earned Elite Performer Award in 2005• Earned Master Black Belt Certification in 2005 Show less

  • VP Quality & Risk Management

    Feb 2020 - now

  • Vice President Quality

    Oct 2011 - Feb 2020

  • Director, Global Quality

    Oct 2004 - Oct 2011