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Wateen AlSoghayer

Wateen AlSoghayer

Summer Trainee

Followers of Wateen AlSoghayer366 followers
location of Wateen AlSoghayerSaudi Arabia

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  • Timeline

  • About me

    Director of Customer Service

  • Education

    • King Saud University

      2009 - 2013
      Bachelor's degree of Business Administration Marketing

  • Experience

    • Council of saudi chambers

      Feb 2013 - Apr 2013
      Summer Trainee

      - Business Office- Planning , Organizing and leading Meeting .- Organize the events with staff . - Responsible about their website to follow up Staff updates .

    • Ingeus Saudi Arabia

      Feb 2014 - Jan 2019

      - Ensuring goals are met in areas including customer satisfaction, safety, quality andteam member performance.- Explore and implement new mechanism to capture and act on customercomplaints.- Provided weekly,Monthly KPI stats to individual team members.Developing new programs to support the strategic direction of the organization - Preparing reports on Customer satisfaction analysis, share feedback and therecommended solution- Develop Marketing plans as well as developing necessary product training materialsfor the staff. - Prepare job seekers to market by giving needed workshops and Matching jobs with suitable.- presenting workshops in many subjects Provided quality customer service in a high paced Inbound & outbound Call Center environment assisting JS with their inquiries and requests pertaining to the ingeus services and book Appointment for them

      • Contact Center Manager

        Jan 2017 - Jan 2019

      • Cotact Center Supervisor

        Mar 2015 - Dec 2016

      • Emplyment Advisor

        Jul 2014 - Mar 2015

      • Contact Liasion Officer

        Feb 2014 - Jul 2014

    • Taqat

      Jan 2019 - Jan 2020
      Contact Center Manager

      -Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.- Ensuring goals are met in areas including customer satisfaction, safety, quality andteam member performance.- Explore and implement new mechanism to capture and act on customercomplaints.- Provided weekly,Monthly KPI stats to individual team members.Developing new programs to support the strategic direction of the organization

    • Sawaeed

      Jan 2020 - Feb 2023
      Contact Center Manager

      Project Manager of Unified Contact Center- Analyze project needs including collect the requirements , initial planning andscoping, scheduling, and testing of integrated utility management systems, identifypotential risks- Develops plans covering technical and operational activities related to servicecenter implementation and improvement projects- Meeting with stakeholders to make communication easy and transparent regardingproject issues and decisions on services.- Developing an evaluation method to assess program strengths and identify areasfor improvement. Show less

    • مركز خدمات الابتعاث

      Jun 2021 - now
      Director of Customer Service

      Managing Customer service Channels

  • Licenses & Certifications

    • ICDL

    • Managing Life Resource

      Special Direction Business Consultancy House
      Nov 2015

    • Your Are a Lable

      King Saud University
      Jan 2014

    • How to Marketing your Self

      Amaly center
      Dec 2014

    • Personal Color System

      Rawabi Holding Group
      Oct 2015

    • Presented Project management professional

      SAC For Training
      Apr 2017

    • Business Analytics

      Udacity
      Mar 2021
      View certificate certificate

  • Honors & Awards

    • Awarded to Wateen AlSoghayer
      Values Champions Award Ingeus 2017 selected as one of the most Valued Member in department .
    • Awarded to Wateen AlSoghayer
      Values Champions Award Ingeus 2016 selected as one of the most Valued Member in department .

  • Volunteer Experience

    • Media Committe

      Issued by Makkah Charitable foundation . on Jan 2010
      Makkah Charitable foundation .Associated with Wateen AlSoghayer