Joseph Corrao

Experience

• 

  Walmart

  Mar 2014 - Jun 2017

  Electronics Sales Associate

  • Sustained and controlled online orders to the store and assisted customers in the pickup process• Cross trained in multiple other departments including; fabrics, stationery, sporting goods, and housewares to be able to assist the store and customers when needed in other departments

• 

  University of Wisconsin Oshkosh

  Jan 2018 - May 2020

  Intramural Supervisor

  • Managed all aspects of intramural sports; led sports trainings, evaluated officials, responded to injuries• Provided accurate information on sports, rules, and intramural policies and procedures to participants and staff• Recruited and conducted tabling sessions to scout potential participants and future effective staff members

• 

  Olive Garden

  May 2018 - Dec 2018

  Server

  • Practiced teamwork by communicating with and assisting others to ensure a great guest and team member experience• Displayed a helpful, friendly and approachable attitude towards guests, team members and managers• Utilized product knowledge to describe food and beverage items and to answer guest’s questions

• 

  YMCA

  May 2019 - Sept 2019

  Day Camp Counselor

  • Maintained accurate program records including incident and injury reports, daily attendance, and behavioral improvement plans• Constructed and executed lesson plans based on sports, culture, and ethics training• Supervised children from ages 4-16 while maintaining a safe, welcoming, and educational setting

• 

  FanSided

  Oct 2019 - Oct 2020

  Independent Contractor

  • Contributed to a Milwaukee Bucks media outlet on many social platforms including Twitter and FanSided• Researched statistics of players and teams to discover connections that tell statistically driven stories• Analyzed information to deliver opinions to the public on relevant topics regarding the Milwaukee Bucks

• 

  Northwestern Mutual

  Jul 2020 - now

  • Complete non-risk assessment duties prior to underwriter assessment according to an established process; may assess outstanding requirements and documents• Provides superior service and follow-up on questions regarding field, vendor or divisional delays, and quality issues • Resolved questions and inquiries from Financial Representatives and clients• Took ownership of calls and anticipated future issues to avoid repeat calls and unnecessary call transfers• Multi-tasked between phone and casework/transactional duties with the high degree of accuracy and quality

  • Case Management Specialist

    Jun 2022 - now

  • Specialized Client Care Services Representative

    Jul 2020 - Jun 2022