Chamoo Lakshitha

Chamoo Lakshitha

Senior Computer Technician

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location of Chamoo LakshithaGampaha District, Western Province, Sri Lanka

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  • Timeline

  • About me

    Senior Network Engineer | 8+ Years in Network | Multi-Vendor Expertise: Cisco, Juniper, Fortigate, MikroTik, Ubiquiti | Analytical & Troubleshooting Specialist

  • Education

    • IHRA - University of Colombo

      2015 - 2016
      CCNA Routing & Switching Computer Systems Networking and Telecommunications

      Followed CCNA Certification , Configuring Networked Devices

    • CINEC Maritime Campus

      2013 - 2013
      Fire Prevention and Safety Technology/Technician

      Includes1. Personal Safety and Social Responsibility.2. Elementary First-aids3. Firefighting4. Personal Survival

    • Teleview Technology Academy

      2007 - 2007
      Diploma in Electronic Computer Hardware Computer Hardware Technology/Technician

      Includes 1. Computer Structures ( RAM, ROM, Semi Conductors, Micro Processors, Magnetic Memory Drives, Memory Expanding, Hard Drives)2. MM4 Computer Assembly3. Updating & Software installation4. Computer Service & Maintenance5. Computer Networking & Internet.

    • Galahitiyawa Central College

      2003 - 2005
      Advanced Level Business/Commerce, General

      G.C.E. Advanced Level in Commerce Stream.

    • Vimaladharmasooriya College

      2000 - 2002
      Ordinary Level Examination GED

      Studied For G.C.E. Ordinary Level Examination.

    • Wrexham Glyndŵr University

      2020 - 2021
      Master's degree Computer Science
    • Cisco Networking Academy

      -
      CCNP
  • Experience

    • Uni-APEX Computers (pvt) Ltd

      Aug 2007 - Sept 2009
      Senior Computer Technician

      IT Desktop Support over phone and remote desktop.Managing Warranty Claims and issues. Troubleshooting Computers & Networks, Network Cabling.Troubleshooting software & Updates issues.

    • EverEx Computers (pvt) Ltd

      Nov 2011 - Mar 2013
      Computer Hardware Technician

      IT Desktop Support over phone and remote desktop.Managing Warranty Claims and issues.Troubleshooting Computers & Networks, Network Designing and Cabling. Troubleshooting software & Updates issues.

    • Millenium Computer Technology (pvt) Ltd

      Oct 2013 - Aug 2015
      Computer & Network Technician

      Troubleshooting Computers & Networks(LAN/WAN).IT Desktop Support over phone and remote desktop. Configuring Active Directory Domain Servers and clients, Network Cabling, troubleshooting software & Updates issues. Troubleshooting Windows and Linux installation and configuration issues Simple Data Recovery.

    • CR Exports (Pvt) Ltd. and Quality Fruits (Pvt)Ltd.

      Feb 2016 - Feb 2017
      Network Administrator

      Review network settings and made immediate updates, which improved overall security measures.Identify issues and implement troubleshooting techniques to alleviate downtime and system failure.Participating in on call rotations during holidays, weekends and overnights to handle emergency network situations.Perform system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.Ensure network, system and data availability and integrity through preventative maintenance and upgrades.Configuring and Managing firewalls (FortiGate / pfSense), network monitoring and server monitoring on site.Implement network security standards and policies.ERP system configuring and remote sync(Busy ERP).CCTV configuration and troubleshooting,RDP service , Help DeskLevel 1 Email, Telephone & Remote Desktop Support. Show less

    • SKA International Group

      Feb 2017 - Mar 2022
      IT Executive

      - Successfully configured servers which included Windows (AD DC/ DHCP/ DNS) and Linux servers on physical and virtual platforms (ex: VMware ESXi 6).- Configuring, troubleshooting, and monitoring multivendor network environments including Cisco, and MikroTik at the same time while maintaining high-quality service.- Ubiquiti Routers/Switches, Wi-Fi Devices, and cloud controllers (UniFi/ UISP).- Monitored and addressed various network issues using Zabbix and other monitoring tools to ensure a stable network.- Coordinated with ISP to maintain agreed SLA by increasing bandwidth and improving uptime to 99%. Show less

    • Superloop

      Mar 2022 - now

      - Experienced in MPLS, BGP, VRF, IPSec, SSL VPNs, and Q-in-Q L2 Tunnels.- Hands-on experience with Cisco Carrier grade hardware platforms like Cisco ASR 9K Routers and Nexus Switches.- Configuring, monitoring, and troubleshooting Superloop-managed corporate WAN Edge devices (Cisco / FortiGate).- Increased customer retention by 30% by liaising with wholesale suppliers such as Telstra, NBN, AAPT, Optus, Vocus to resolve customer issues.- Troubleshoot complex corporate network faults and attend corporate customer quarries over the phone and through the ticketing system, achieving a 90% first-call resolution rate, resulting in an 80% customer satisfaction rating.Cisco ASR9K (ASR 9006), ASR1001-X, Cisco Nexus9000, Cisco C900, C1100 Show less

      • Senior NOC Engineer

        Oct 2023 - now
      • Level 2 Network Support Engineer

        Mar 2022 - Oct 2023
  • Licenses & Certifications

    • Cisco CCNA Routing & Switching

      Cisco
      Aug 2016
    • Diploma in Electronic Computer Hardware

      TELEVIEW
    • Prisma SD-WAN: Branch Design

      Palo Alto Networks
      May 2023
      View certificate certificate
    • AWS Certified Solutions Architect - Associate (SAA-C02): 4 Compute Services

      LinkedIn
      Aug 2021
      View certificate certificate
    • AWS Certified Solutions Architect - Associate (SAA-C02): 1 Cloud Services Overview

      LinkedIn
      Jun 2021
      View certificate certificate
    • Prisma SD-WAN: Solution Overview

      Palo Alto Networks
      May 2023
      View certificate certificate
    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Dec 2021
    • AWS Certified Solutions Architect - Associate (SAA-C02): 3 Virtual Private Cloud

      LinkedIn
      Jul 2021
      View certificate certificate
    • Strategic DNS Ops and Security

      Cybrary
      Dec 2016
      View certificate certificate
    • Advance Fire Fighting

      Al Delma for General Contracting and Training Services