Chamoo Lakshitha

Experience

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  Uni-APEX Computers (pvt) Ltd

  Aug 2007 - Sept 2009

  Senior Computer Technician

  IT Desktop Support over phone and remote desktop.Managing Warranty Claims and issues. Troubleshooting Computers & Networks, Network Cabling.Troubleshooting software & Updates issues.

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  EverEx Computers (pvt) Ltd

  Nov 2011 - Mar 2013

  Computer Hardware Technician

  IT Desktop Support over phone and remote desktop.Managing Warranty Claims and issues.Troubleshooting Computers & Networks, Network Designing and Cabling. Troubleshooting software & Updates issues.

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  Millenium Computer Technology (pvt) Ltd

  Oct 2013 - Aug 2015

  Computer & Network Technician

  Troubleshooting Computers & Networks(LAN/WAN).IT Desktop Support over phone and remote desktop. Configuring Active Directory Domain Servers and clients, Network Cabling, troubleshooting software & Updates issues. Troubleshooting Windows and Linux installation and configuration issues Simple Data Recovery.

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  CR Exports (Pvt) Ltd. and Quality Fruits (Pvt)Ltd.

  Feb 2016 - Feb 2017

  Network Administrator

  Review network settings and made immediate updates, which improved overall security measures.Identify issues and implement troubleshooting techniques to alleviate downtime and system failure.Participating in on call rotations during holidays, weekends and overnights to handle emergency network situations.Perform system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.Ensure network, system and data availability and integrity through preventative maintenance and upgrades.Configuring and Managing firewalls (FortiGate / pfSense), network monitoring and server monitoring on site.Implement network security standards and policies.ERP system configuring and remote sync(Busy ERP).CCTV configuration and troubleshooting,RDP service , Help DeskLevel 1 Email, Telephone & Remote Desktop Support. Show less

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  SKA International Group

  Feb 2017 - Mar 2022

  IT Executive

  - Successfully configured servers which included Windows (AD DC/ DHCP/ DNS) and Linux servers on physical and virtual platforms (ex: VMware ESXi 6).- Configuring, troubleshooting, and monitoring multivendor network environments including Cisco, and MikroTik at the same time while maintaining high-quality service.- Ubiquiti Routers/Switches, Wi-Fi Devices, and cloud controllers (UniFi/ UISP).- Monitored and addressed various network issues using Zabbix and other monitoring tools to ensure a stable network.- Coordinated with ISP to maintain agreed SLA by increasing bandwidth and improving uptime to 99%. Show less

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  Superloop

  Mar 2022 - now

  - Experienced in MPLS, BGP, VRF, IPSec, SSL VPNs, and Q-in-Q L2 Tunnels.- Hands-on experience with Cisco Carrier grade hardware platforms like Cisco ASR 9K Routers and Nexus Switches.- Configuring, monitoring, and troubleshooting Superloop-managed corporate WAN Edge devices (Cisco / FortiGate).- Increased customer retention by 30% by liaising with wholesale suppliers such as Telstra, NBN, AAPT, Optus, Vocus to resolve customer issues.- Troubleshoot complex corporate network faults and attend corporate customer quarries over the phone and through the ticketing system, achieving a 90% first-call resolution rate, resulting in an 80% customer satisfaction rating.Cisco ASR9K (ASR 9006), ASR1001-X, Cisco Nexus9000, Cisco C900, C1100 Show less

  • Senior NOC Engineer

    Oct 2023 - now

  • Level 2 Network Support Engineer

    Mar 2022 - Oct 2023