Martha Morais

Experience

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  Bickmore Risk Services

  Jan 2003 - Jan 2006

  Administrative Assistant/Legal Secretary/Filing Officer

  Responsibilities included:* Filing Officer, State California Form 700 (entire Company and All Clients)* Prepare Employment Risk Management Authority monthly newsletter (distributed to 250 clients) * Create legal files/Legal filing* Create and Update DMV database * Prepare and distribute quarterly agendas. * Prepare meeting minutes* Work directly with the Litigation Managers (ERMA) * Training and Compliance Coordinator (Include scheduling, location/catering, copies of materials, etc.)* Create Marketing Materials (Publisher)* Translate materials from English to Spanish (Employee Handbooks, Workbooks, etc.)General office duties included: typing of correspondence, reports, and spreadsheets, maintain appointment calendars, dictation (shorthand), filing, open files, data entry, photocopying, accounts payable/receivable. Worked at the reception desk in the morning taking phone calls and other office tasks. Worked directly with our client, Employment Risk Management Authority that specializes in Employment Law. Show less

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  Maximus

  Apr 2006 - now

  Serve as a key team member in various roles within Maximus. Create and implement multiple initiatives to streamline processes and operations, which has resulted in many opportunities for cost reduction in the Mail House Operations department.Team leader skilled in employee motivation, staff training and development which has resulted in employee retention. Financially manage an annual $16 million in postage funds and $10 million invoice reconciliation. Serve as a contract negotiator for vendors which has resulted in successful outcomes for annual rebid of print consumables. Maintain and enhance client customer relations.- Manage day to day operations, supervising 4 direct and 3 indirect reports in areas including inventory control, production and graphic design.- Maintain updated knowledge of contract compliance provisions- Maintain knowledge of the HCO program Quality Manual for the department- Ensure Navision™ (Inventory Control system) is maintained and accurate- Maintain updated knowledge of all Health Plan changes- Work closely with the Graphics Designers to ensure all materials are designed for readability and accuracy- Review and approve all document translations (17 languages) Show less Responsibilities included:● Ensure Health Plan Provider Directories were available for all Health Care Option daily mailings.● Established re-order points of the Provider Directories for all materials and supply purchase orders when needed.● Worked closely with the Billing Dept. to ensure that all materials are ordered and delivered on time.● Maintained the access and excel items databases and ensure that additions and changes were made in a timely fashion.● Identified obsolete materials and obtain State permission to destroy, recycle, or sendmaterials back to the Health Plan.● Predicted upcoming inventory needs based on a State approved forecasting method.● Tracked inventory levels of all materials on a daily basis.● Developed and maintained effective communication with the State, Project Management,and subcontractors.● Ensured that inventory reports and usage forecasts were accurate.● Managed daily mailings, special mailings, and all requests to ensure appropriatematerials and resources were available.General office duties included: typing of correspondence, reports, and spreadsheets, prepared invoices, maintained appointment calendar, arranged conference calls, purchase orders, data entry, photocopying, and accounts payable/receivables. Show less

  • Director of Informing Materials

    Jan 2021 - now

  • Mail House Operations Manager

    Apr 2010 - Jan 2021

  • Materials & Billing Coordinator

    Apr 2006 - May 2010