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Brij Mall

Brij Mall

Head - India Customer Support Operations

Followers of Brij Mall2000 followers
location of Brij MallGurugram, Haryana, India

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  • Timeline

  • About me

    Director - Achyuta Digital Pvt Ltd

  • Education

    • Chiranjiv Bharti School

      -

    • Chiranjiv Bharti School

      -

    • Chiranjiv Bharti School

      -

    • Green Fields Public School, New Delhi

      -

    • Narsee Monjee Institute of Management Studies

      2016 - 2016
      Master of Business Administration (M.B.A.) Business Administration and Management, General PGDBM

      PGDBM

  • Experience

    • IDP Education India Pty. Ltd

      Jun 2011 - Feb 2019
      Head - India Customer Support Operations

      • Lead Management• Call Center Set Ups• Integration of 18 branch offices with the Regional Call Center.• Managing the daily operations of India & Malaysia Call Centers• Effective monitoring of advisors and providing instantaneous feedback on productivity issues where required

    • IDP Education Ltd

      Jun 2011 - Feb 2019
      Head - India Customer Support Operations

      • Lead Management• Call Center Set Ups• Integration of 18 branch offices with the Regional Call Center.• Managing the daily operations of India & Malaysia Call Centers• Effective monitoring of advisors and providing instantaneous feedback on productivity issues where required

    • AECC Global India

      Feb 2019 - Oct 2022
      Head - Customer Experience & Lead Generation

    • Achyuta Digital Pvt. Ltd.

      Nov 2022 - now
      Director

  • Licenses & Certifications

    • Sun Solaris Certified Sytem Administrator

      Sun Microsystems