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Geoffrey Petz

Geoffrey Petz

Service Writer | Automotive Technician

Followers of Geoffrey Petz245 followers
location of Geoffrey PetzMetamora, Michigan, United States

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  • Timeline

  • About me

    Innovative Technical Trainer | Master’s in Cybersecurity Candidate | Experienced in Automotive and Business Operations

  • Education

    • Oakland Community College

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      Associate Degrees in Business Administration Business Administration and Management, General

      During my time at Oakland Community College, I pursued an Associate Degree in Business Administration with a concentration in Business Administration and Management. This program provided me with a solid foundation in essential business principles, including operations management, financial accounting, and human resource management. This degree laid the groundwork for my subsequent Bachelor's studies and my ongoing commitment to professional development in business administration and management.

    • University of Michigan-Flint

      2024 - 2026
      Master of Science - MS Cybersecurity GPA: 4.0

      I am currently pursuing a Master of Science in Cybersecurity at the University of Michigan, Ann Arbor, with an expected graduation date of December 2026. This advanced program is equipping me with in-depth knowledge and cutting-edge skills in cybersecurity, preparing me to tackle complex challenges in the digital landscape.The rigorous curriculum and practical experiences at the University of Michigan are shaping me into a well-rounded cybersecurity professional, capable of making… Show more I am currently pursuing a Master of Science in Cybersecurity at the University of Michigan, Ann Arbor, with an expected graduation date of December 2026. This advanced program is equipping me with in-depth knowledge and cutting-edge skills in cybersecurity, preparing me to tackle complex challenges in the digital landscape.The rigorous curriculum and practical experiences at the University of Michigan are shaping me into a well-rounded cybersecurity professional, capable of making significant contributions to the field. I am committed to leveraging my education to develop robust security strategies and solutions that protect organizations from evolving cyber threats. Show less

    • University of Michigan-Flint

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      Bachelor of Business Administration - BBA Business Administration and Management

      I earned my Bachelor of Business Administration (BBA) from the University of Michigan-Flint. My academic journey was marked by a robust curriculum that provided me with a comprehensive understanding of various business disciplines, including operations management, human resource management, and financial management.My time at the University of Michigan-Flint not only equipped me with essential business acumen but also instilled a strong sense of leadership and community involvement. I… Show more I earned my Bachelor of Business Administration (BBA) from the University of Michigan-Flint. My academic journey was marked by a robust curriculum that provided me with a comprehensive understanding of various business disciplines, including operations management, human resource management, and financial management.My time at the University of Michigan-Flint not only equipped me with essential business acumen but also instilled a strong sense of leadership and community involvement. I am eager to leverage my education and experiences to contribute to dynamic and innovative business environments. Show less

  • Experience

    • Fix N Go Auto

      Jan 2000 - Jan 2002
      Service Writer | Automotive Technician

      Service Coordination: Compiled service estimations, sold repairs and services, and managed work distribution among mechanics.Customer Interaction: Answered inbound calls, provided estimates, and ensured customer expectations were met with high-quality service.Store Operations: Managed daily cash, tracked inventory levels, ordered parts, and coordinated supplier deliveries.

    • Orion Auto Service Center

      Jan 2002 - Jan 2005
      Automotive Technician

      Technical Repairs: Diagnosed and repaired vehicles, providing high-quality service for both domestic and import models.Customer Education: Educated customers on necessary repairs and maintenance, building trust and long-term relationships.Efficiency Improvements: Implemented efficient repair processes, reducing turnaround times and increasing customer satisfaction.

    • Blockbuster

      Jan 2005 - Jan 2008
      Shift Lead | Customer Service Representative

      Team Supervision: Supervised staff, handled cash management, and resolved customer issues, ensuring smooth store operations.Sales Optimization: Set sales targets, trained employees in best practices, and arranged product displays to maximize profitability.Customer Experience: Fostered a positive customer experience through effective problem-solving and attentive service.

    • Petz Farm

      Jan 2008 - now
      Owner/Operator

      Business Management: Successfully established and managed a profitable farm, producing and selling hay and Scottish Highland cattle.Team Leadership: Hired, trained, and supervised seasonal employees, aligning workforce capabilities with market demands.Financial Oversight: Maintained full P&L accountability, expertly handling all bookkeeping functions including accounts payable and receivable.Managed full P&L accountability, performing bookkeeping regarding accounts payable and receivable. Show less

    • Ray C’s Cycle & Sports

      Jan 2008 - Jan 2010
      Parts Specialist

      Customer Interaction: Engaged with customers to identify their needs, placing and expediting parts orders accordingly.Inventory Management: Managed inventory levels, coordinated product promotions, and reduced excess stock through strategic sales initiatives.Sales Support: Assisted customers with product selection and provided expert advice, enhancing customer satisfaction and sales.

    • Pine Knob / Mt. Holly Ski School

      Oct 2015 - Apr 2017
      Downhill Ski & Snowboard Instructor

      Instruction: Delivered high-quality ski and snowboard instruction to children and adults, improving their skills and enjoyment.Curriculum Development: Developed tailored lesson plans, focusing on individual progress and safety.Certification: Maintained PSIA Level 1 certification, ensuring adherence to the highest standards of ski instruction.

    • Volkswagen of America, Inc

      Oct 2018 - Apr 2023
      Warranty Specialist

      Warranty Management: Provided comprehensive support for warranty, campaigns, recalls, and goodwill initiatives, ensuring compliance and customer satisfaction.Problem Solving: Utilized data analytics to identify and resolve complex warranty issues, improving dealer support and operational efficiency.Customer Service: Acted as a key liaison between dealerships and corporate, negotiating resolutions and enhancing relationships.

    • Stellantis

      Apr 2023 - now
      Advanced Technical Trainer

      Engineering Support: Provided engineering support for new-release vehicles and advanced vehicle systems, ensuring smooth integration and optimal performance.Training Development: Designed and delivered comprehensive training programs on electrical systems and diagnostics, enhancing the technical skills of team members.Technical Expertise: Acted as a subject matter expert on new technologies, facilitating knowledge transfer and adoption across the organization.

  • Licenses & Certifications

    • Certified Master Automotive Technician

      ASE Training Managers Council

    • Certified Master Automotive Technician

      State of Michigan