Henry Lindahl

Experience

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  People Partner Sweden AB

  Aug 2010 - Feb 2014

  Event Coordinator

  Responsible for coordinating events from concept to completion.- Oversaw multiple teams of servers, bartenders, and general staff on different tasks and at events.- Extensive experience in corporate, bespoke, showroom, and gala events. - Logistical experience, setting up and breaking down events (staging, AV, lighting, dining, etc.).- Tailored events according to the brief and budgets of clients exceeding expectations every time.

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  JOE & THE JUICE

  Feb 2013 - Aug 2015

  Bar Manager

  Responsible for the overall operations of one of the first Joe & The Juice bars in Sweden.- Coordinated consistent and high-quality service to customers.- Monitoring the quality of food, ensuring safety and cleanliness was up to the highest standards- Ordering produce and keeping inventory control, reducing costs by 14%.- Recruited, hired, scheduled, and trained staff on bar practices, customer service standards, and productivity strategies following brand standards.- Created incentives, events, and promotions to increase brand awareness and drive revenue. Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  Feb 2014 - Aug 2014

  Bar Manager

  Responsible for daily bar duties; preparing bar mise en place, handling the POS system, and creating end-of-shift and EOD reports.- Maintained impeccable cleanliness of the bar.- Created and implemented marketing plans, menus, specials, and promotions, and developed signature drinks. - Trained new trainees and created new guidelines together with management.- Planned and executed bespoke events with the event department.- Assisted in inventory and cost control - reduced costs and made the bar more profitable.Key accomplishment: Awarded First Class – 5 stars (best employee). Show less

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  John Paul

  Jan 2015 - Sept 2015

  Executive Assistant

  Created luxury experiences as a Corporate Concierge for AMEX VIP clients and provided support to C-Suite executives.- Prepared luxury experiences and broke down requests for clients, such as; personal shopping, travel planning, researching information, and delivering service to their needs and wants.- Tracked overall KPIs with Salesforce CRM. - Daily and constant communication, combined with close follow-up on complex tasks and issues with clients, managers, and supervisors.- Administrative support to C-Suite leaders - creating presentations, organizing expenses, calendars, organizing meetings, taking meeting minutes, and managing daily schedules. Show less

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  Celebrity Cruises

  May 2016 - Jul 2017

  Sr. Guest Relations Officer

  Responsible for the direct high-volume customer service on Celebrity Silhouette.- Oversaw and coordinated the operations of multiple departments - a close team of 10, an overall staff of the ship +/- 800, and +1400 staterooms.- Led a team of Guest Relations Officers to successfully organize the departure and turnaround procedures for 5400+/- guests, increasing guest satisfaction from 60-70% to 84-90% on any given voyage – directly contributing to becoming Ship of the Year in 2016 as well as Ship of the Year 2016 (fleetwide) with some of the highest KPI scores ever. Show less

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  Miss Clara by Nobis

  Jul 2017 - Mar 2018

  Front Desk Agent

  Miss Clara by Nobis is part of the collective of handpicked boutique and design-driven luxury hotels, 'Design Hotels'.

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  Creative Pill Media

  Feb 2018 - now

  Founder

  Whether you're a Fortune 500 company, a start-up, an online business, or a storefront, I believe that cultivating the right community and aesthetic for your brand is key to long-term success.Our services:- Photography/videography (real estate, portraits, corporate, events, fashion, food, drone, and more.).- Retouching, editing, and graphic design.- Post-production coloring, effects, and audio.- Creative consulting i.e. branding, copywriting, social media management and strategy, etc.- Exciting and engaging content creation. Show less

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  JOE & THE JUICE

  Apr 2018 - Feb 2019

  Content Creator

  Responsible for creative direction, content creation, and managing social media projects.- Played an instrumental role in creative planning to elevate the quality of content and designs for their Instagram (270K followers).- Maintained content marketing calendar to schedule creation and delivery deadlines.- Experience in advanced photography, videography, post-production, and copywriting.

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  Radisson Collection

  Feb 2019 - Dec 2019

  Head of front desk operations, creating a seamless high-quality experience for guests.- Led, scheduled, and trained a team of 15-25 front desk agents – ensuring top team performance, while monitoring KPI scores using Medallia to ensure guest satisfaction and retention.- Proven track record of consistently increased sales of rooms, upgrades, and amenities.- Addressed, tracked, followed up, and resolved any guest issues – delivering above-and-beyond customer service. - Acquired in-depth knowledge of housekeeping, maintenance, and F&B procedures worked, through intensive cross-training. Show less

  • Front Desk Manager

    Mar 2019 - Dec 2019

  • Front Desk Agent

    Feb 2019 - Mar 2019
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  WEIV

  Feb 2020 - Feb 2021

  Content Director

  Managed the creation of content for a portfolio of 80-100 clients (including A-list celebrities) on a day-to-day basis.- Led a team of 10-20 graphic artists, post-production team members, and other specialists to produce captivating and successful content.- Developed and streamlined onboarding processes for new clients through Airtable.- Hired, trained, and mentored team members (both in person and remotely).

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  In Unison

  Feb 2022 - Aug 2022

  Project Manager

  Devised processes to boost long-term business success and increase profit levels.- Implemented tools like Asana and Trello to create customized systems for improved order flow, tracking of tasks, deadlines, and logging of work issues.- Produced original, creative content for promotional advertisements and marketing materials.- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.- Assessed supplier quality to maintain tight cost controls and maximize business operational performance. - Hired, trained, and coached team members to maintain high productivity, top-quality customer service, and develop new skills within their area of competence. Show less

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  Compass

  Nov 2022 - now

  Implemented strategic initiatives to optimize operations and drive growth across marketing and social media channels, collaborating with some of the nation's top agents at Compass.- Managed the end-to-end process of creating complex personalized agent marketing solutions, which included guiding design workflows, coordinating with vendors, updating agents, and analyzing campaign results. Also supported and executed tailored strategic marketing initiatives for individual agents and teams, collaborating with some of the nation's top agents and teams to drive business growth- Developed comprehensive marketing strategies and recommendations, optimizing combined budgets totaling over a million dollars across branding, print advertising, digital, social media, direct mail, video, and paid media to achieve business objectives.- Currently lead the management and optimization of Compass Florida's statewide social media channels, driving continuous year-over-year improvements in performance, engagement, and follower metrics. Direct content creation efforts and oversee a team of marketing advisors to optimize content delivery and maximize impact.- Streamlined collaboration among marketing team members, designers, and agents to oversee comprehensive project delivery, including design, photography, copywriting, and content development. Show less Enhanced operational efficiencies and client satisfaction at Compass through strategic support initiatives and innovative business practices.- Provided comprehensive support to over 50 primary client accounts and more than 300 agents in Broward and Miami-Dade counties by addressing queries and resolving issues. Promoted Compass technology and services through 1:1 support, strategic recommendations, and group training sessions, increasing product usage across all accounts.- Facilitated marketing efforts by creating digital ads, print collateral, brochures, newsletters, social media content, and mailers while coordinating with marketing specialists and vendors for complex support requests.- Developed and implemented new Standard Operating Procedures (SOPs) for agent onboarding and handoffs, enhancing efficiency and consistency, improved staff training and onboarding processes to ensure smooth integration and high performance.- Trained and onboarded new team members, providing mentorship and continuous development to ensure their long-term success and growth. Show less

  • Marketing Advisor

    Jul 2023 - now

  • Agent Experience Coordinator

    Nov 2022 - Jul 2023