Dwayne A. Collins

Experience

• 

  AXA Advisors

  Mar 2002 - Apr 2005

  Branch Technology Manager

  Branch Technology Manager for the Woodland Hills, CA office. Promoted in 2004 to the Branch Technology Manger position for the entire Los Angeles Marketing Center.Provided day to day technology support and managed all technology projects for the marketing center.

• 

  AXA Equitable

  Apr 2005 - Dec 2008

  Branch Operations Supervisor/Technology Manager

  Worked with Senior Branch Operations manager in North Texas Marketing Center to provide both operations and technology support for over 300 Financial Professionals and support staff.Served as a project manager for all technical needs for the North Texas Marketing center, as well as provided day to day operations support for Plano, TX office.

• 

  AXA Advisors

  Jan 2009 - Feb 2015

  Senior Regional Desk Analyst

  Managed a group of 4 regional support analyst and over 2200 users in over 10 states. Supported directly Seattle, Los Angeles Marketing Center, and San Diego offices. Provided day to day support for hardware, software, and voice services for financial/insurance professionals for top-ten Fortune 500 company. Worked closely with the Business Team to deliver software and hardware projects to the field users in a timely manner.Managed 4 technicians, located regional technicians. Served as team lead and assisted with technical projects to ensure project deliverables due dates were met.Supported the day to day Dell servers,NEC PBXs , and Stanley Security systems infrastructure for offices as well as provided local and remote support for end users.Served as project liaison between several third-party vendors to ensure projects were scaled, planned, and delivered on time, and within budget. Assisted with the creation of technical documentation when necessary. Show less

• 

  Forum Entertainment, LLC

  Mar 2015 - Feb 2022

  Venue IT Manager

  • Manage and oversee all technology related projects for concerts, sporting, and special events.• Responsible for maintaining venue IT infrastructure; including LAN, WAN, Wi-Fi, Voice, andAudio-Visual equipment.• Project manager for technical projects: Office 365 upgrade; VIP Club remodel; Digital Menu Board installation, POS Migration from Quest to Appetize, etc.• Worked in close conjunction with Facilities VPs and AGMs; Operations Manager, and Security Manager provided technical support, advice, and technical training.• Initiated and implemented cost saving opportunities within the technology department. Show less

• 

  OcV!BE

  Mar 2022 - now

  Looking forward to a great 2025 ahead with my amazing team!

  • Senior Director, IT Operations

    Feb 2022 - now

  • Director, IT Operations

    Mar 2022 - Dec 2022