Pradeep Kumar

Experience

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  Zenith Computers Limited

  Nov 1993 - Jan 1997

  Asst. Customer Support Manager

  3. Zenith Computers Limited, Ernakulam

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  CMC Limited

  Feb 1997 - Nov 2006

  IT Manager

  7th Nov 2006Joined as Engineer ­Customer Support and rose to the position of IT Manager ­CSKey Responsibilities;Project Management · Project initiation, planning, scoping, estimation, tracking and implementation of project plans within pre -set budgets and deadlines. · Team management and co -ordination f or timely execution of projects. · Periodic review of each project, take proactive measures to ensure timely completion of the project. · Document & communicate each crisis to get adequate project extension in future and also to avoid any kind of damage on CMC .Territory Management · Manage Customer Support operations for CMC's Cochin office. This includes lead a team of Technical Engineers having skill level in various IT platforms. · Ensure that Help Desk is getting updated about each warranty and AMC project S LA details and monitor whether it is achieved. · Define escalation / response / resolution time for reported problems on the basis of criticality and SLA · Recruitment and training. Show less

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  IBM India Private Limited

  Nov 2006 - Jan 2008

  Technical Manager

  Joined as Technical Manager (UNIX Systems, Storage and Cisco Networking )Key Responsibilities; · Single point of contact for all IBM post sales operations for a multi location client · Plan all new projects for its timely completion. · Co-ordination with respective team for timely execution of projects. · Periodic review of each project, take proactive measures to ensure timely completion of the project. · Document & communicate project progress to all stake holders · Timely closure of the project · Monitor all warranty and AMC operations and ensure timely renewal of support packs Show less

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  Wipro Technologies

  Jun 2011 - Nov 2013

  Program Manager

  Working for a leading healthcare company as a Program Manager for IT Hardware refresh, Data center and Business projects across globe. IT estate of this company is spread across 4 regions US, LATAM, EMEA and APAC, with 72 offices, 15000 employees and yearly turnover of $4 billion