Daniel Kerins

Experience

• 

  RoRa Aviation Systems

  Jul 2010 - Sept 2010

  Machine Operative
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  KHP Products Ltd

  Jul 2012 - Sept 2012

  Machine Operative
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  KHP Products Ltd

  Sept 2013 - Jan 2014

  Machine Operator
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  Lee Strand

  Jan 2014 - Mar 2015

  Dairy Courier

  Delivering of produce to customersMaking sure the orders are taken properlyUnload delivery and stock shelvesCollect paymentKeep truck clean and tidy at all timesLoad up truck for next dayWash in and outside of truckMaking sure stock is taken accuratelyTake into consideration for times such as Christmas/St Patricks day/etc in case shops need extra in their delivery

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  FEXCO

  Aug 2015 - Oct 2018

  I provide technical support for the company on a global scale to all Fexco Employees. Currently operating as a Level 1 service desk operator I am always improving in an ever changing industry. I am constantly on the lookout for any opportunities to improve myself and to enhance the contributions I make on a daily basis.Using Active Directory for a number of purposes (mostly dealing with adding new users/deleting people from the database/unlocking accounts & resetting passwords)Using SCCM and LogmeIn to provide remote assistanceUsing Jira and OTRS for ticket management and loggingTaking inbound calls and emailsActioning high volumes of tickets dailyEscalation of tickets to L2 when requiredLogging of tickets for the Bord Gais sectorDealing with requests for Remote Access (needed to be signed off by IT Security)Mentoring other team membersOther ad hoc responsibilties Show less As a CSR working in the FEXCO building located in Langford Street, Killorglin I was part of the team on the Bord Gais Energy contract. My duties included (but not limited to):Performing Admin DutiesSetting up of new accountsSetting up of direct debits and Level PayDealing with Gas, Electricity and Boiler queries/applicationsTaking inbound calls and emailsDealing with complaints as first point of contact and seeing through to resolutionSetting up of appointments for meter locks/unlocksShowing compassion for people calling (e.g. someone who may be having trouble paying a bill/had a bereavement, etc)Setting up of Payment PlansTaking payments over the phoneComplying with GDPRUpselling of products/services Show less

  • IT Service Desk Administrator

    Sept 2017 - Oct 2018

  • Customer Service Representative

    Aug 2015 - Sept 2017
• 

  Sigmar Recruitment

  Oct 2018 - Nov 2020

  Technical Recruiter

  As a Technical Recruiter, I work in a very high paced environment where I meet challenges face on on a daily basis. Sigmar IT International is a start-up subsidiary of Sigmar Recruitment. I strive to provide a great service and maintain positive relationships. Below is an outline of some of my main tasks:Sourcing candidates using resources at my disposalMaking calls and sending emails to potential candidatesScreening Candidates for rolesProviding relevant information regarding different rolesManaging candidates throughout the interview processFormatting CVsPerforming Admin dutiesI also have gained strong experience in Business DevelopmentContacting potential clientsAssessing which candidates are best suited to roles advertisedCarrying out follow ups (Emails and Calls)Encouraging communication within the teamPromoting events and meetupsHelped out on an RPO for a client in the financial sector in Dublin where I screened candidates and passed on the successful ones for review/interviewTools Used: Communicator, Amazinghiring, Microsoft Office, LinkedIn, LinkedIn Recruiter, Bullhorn, Calendly Show less

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  Fexco

  Nov 2020 - May 2021

  Customer Service Advisor

  Working as a Remote Customer Service Advisor for the Declaron team. Declaron (https://www.declaron.ie/) is a start-up designed to assist traders in the wake of Brexit. We assist traders in making declarations for imports and exports, making sure they remain compliant, and providing an efficient service to make the process as seamless as possible. We work with established partners including TOGA, Thyme-IT, and BDO. My tasks include:Inbound and Outbound services (Phone, Email, Web Chat)Dealing with queries and providing information about CustomsOnboarding of new customersProviding Declaration walk-throughsProviding First Call ResolutionEscalating issues and queries to the relevant departmentsResolving complaintsGathering RequirementsAbiding by GDPRProviding assistance to my colleagues when needed & acting as a Point of Contact for peopleProviding regular feedback and creating solutionsCarrying out Outbound Campaigns and Market ResearchI have been included in Account Management, Business Development, and Customer SuccessCommon customs-related tasks included (but not limited to):Assisting traders in creating a declaration and getting all the way to a green routingResolving Errors that arise on declarationsPreparing traders/making sure they are set up to trade & be compliantFollowing up with traders who experience issues with their shipmentsAssist with any MRN issuesGive information regarding IncotermsExplain Revenue terms such as TAN/EORI/AEO/EtcAssisting with queries regarding Preferential Treatment/Origin and VAT DefermentEnsure AEP5a form has been sent to Revenue and approvedTools: Microsoft Office (Word, Sharepoint, Excel, Outlook), Jira, Genesys, Microsoft Dynamics, LogmeIn Rescue, Stripe (Payment System) Show less

• 

  CEVA Logistics

  May 2021 - Apr 2023

  Customs Broker/Operations Coordinator

  Currently working as a Customs Broker with CEVA Logistics (https://www.cevalogistics.com/en). I currently work with our client Lidl.I play a vital role in ensuring that goods are delivered promptly and on schedule for all Lidl Regional Distribution Centres in the Republic of Ireland and Northern IrelandComplete customs declarations dailyManaging the Customs Mailbox dailyDealing with Health Certs & create Private Attestations and CHEDs as well as COIsCommunicating with agencies such as Irish Revenue, HSE and DAFMEnsuring Compliance is maintained to a high standardHeavily involved in the operations side of the businessLiaise with our client to provide feedback and tackle any issues that may arisePoint of Contact for suppliers - through constant communication I make sure we receive correct and compliant documentation and that invoices are received in a timely fashionAlso a Point of Contact for members of my team. Knowledge-Sharing with team members and training up of new starters.In addition to the above, I also have experience working with other clients of ours including Nestle, Pepsi-Walker (Tropicana), and Dew Valley.Tools: Microsoft Office (Excel, Word, Outlook, Teams), Skype for Business, Customsforce, TRACES, DAFM Import Portal, TARIC, Thyme IT, Cargowise Show less

• 

  Tricel

  Apr 2023 - now

  Logistics Officer

  As Logistics Officer at Tricel I oversee shipments both locally and internationally. With so many different types of shipments and different requirements for transportation, this role keeps me on my toes and every day I am learning something new.Managing Shipments - ensuring stock gets sent on time and in fullCreate & maintain relationshipsStock ManagementCreate, Manage & Close off POsUpdate PricingArrange Transport with hauliers and couriersDaily Meetings with relevant departmentsRun end of day reportRequest Customs documentation (Commercial Invoice, Packing Lists, Shipment Declarations, CMRs, Bill of Lading)Proof-read Customs DocumentationMake arrangements with Customs Agents in order to get goods cleared into different countries worldwideCreate and send ManifestsArranging Dangerous Goods NotesObtaining quotations for tender agreementsHealth and Safety OfficeMake arrangements for different trucks (Artics, Euroliners, Rigids, Flatbeds, Mega Trailers etc)Tools: Microsoft Office (Outlook, Excel, Teams, Word), IFS, Communicator, Teamup Show less