Katie Begley, MEd

Experience

• 

  Sobeys

  Jan 2000 - Jan 2010

  Customer Service Supervisor

  Experience supervising multiple staff, handled all customer service issues/inquiries while in constant communication with the customer service manager; ensuring customer satisfaction and staff follow upExtensive experience satisfying customers with escalating frustrations in regards to a variety of issues; this required the ability to think in the moment, quick decision making skills, remain non-judgmental and composed at all times. Assisted the Manager with Health and Safety requirements/tasksTraining and development of staffRequired to work well under pressure and multi task as demonstrated through simultaneously being responsible for all cashiers, answering all incoming calls, handling customer service complaints/issues/inquiries, being responsible for all cash pickups and invoices while maintaining breaks schedules throughout all shiftsRequired to balance the cash office and all sales for the day including revenues/costs and justifying/problem solving any discrepancies Extensive experience with a variety of databases used for invoicing, revenues/costs and communications with head office.In addition, I would handle scheduling duties/issues, complete various administrative duties and I would take on store management responsibilities on a frequent basis. Show less

• 

  University of Guelph-Humber

  Jan 2011 - now

  Faculty

  Responsible for conducting weekly lectures and seminars for post –secondary studentsTailoring required topics and course content to students individual interests/needsAnswering student questions and debriefing on their experiences. Visiting students within their placement sites; liaising with professionals throughout the GTA community Preparing the students for their placements & future careers, preparing and marking all assignments and exams, guiding students with their individual professional goals, meeting with students individually on an as needed basis and continually guiding students through professional issues that arise throughout the semesterConflict resolution & problem solving skills are needed for any issues that arise between students and placement supervisors; ensuring that a solution is put into place that suits the agency, student and the universityCurriculum development through my current voting member position on the Curriculum Review Committee for Early Childhood Studies ProgramSupervising faculty on student study abroad trip to Sweden in 2012 Show less

• 

  MLSE (Maple Leaf Sports & Entertainment)

  Sept 2012 - Jan 2016

  Responsible for the creation and maintenance of all hourly staff schedules for 3 departments Experience working with online payroll and scheduling database Training PT staff on new processes and systems Creating new processes for various departments on an as needed basis Creating and implementing new training documents Analyze daily staffing levels to assist department managers to staff within their projected labour budgets Review daily labour reports to investigate any labour discrepancies and follow up with senior management Strong understanding of the Collective Agreements and ability to communicate effectively with unionized staff regarding union related mattersTeam Captain for two years in the Team Up Challenge, yearly fundraiser for Camp Trillium organized by the company's foundation. Show less Completing weekly schedules for a large amount of staff and maintaining/approving payroll for hourly employeesAnswering all incoming phone callsResponding to all staff inquiries regarding payroll or schedulingLiaison between our department and other various departments within the company; HR, payroll, schedulingArrange all staff training and new employee/orientationsBusiness management abilities in regard to executing job fairs and staff recruitment, following up accordingly with every candidate as well as training and development for staffCompleting other administrative duties as assignedIssued corrective actions to staff when neededStrong knowledge of Collective Agreements and experience directly supervising unionized staff Show less

  • Scheduling Coordinator

    Jul 2014 - Jan 2016

  • Supervisor

    Sept 2012 - Jul 2014